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Patient Access Technician - Physician Specialists OB/GYN

1725 New Hanover Medical Park
Wilmington, NC
Job ID: 8678
Date Posted: Jun 3, 2022

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Job Description

Description

About NHRMC

NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: NHRMC Clinics

Department: Physician Specialists OB/GYN

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: 8HR DAY - Most of shift btwn 7A-3P

Exempt from Overtime: Exempt: No

What You'll Do

Summary:

Complex clerical position involving multiple tasks and functions. Responsible for the accuracy and completion of patient registration based on departmental and organizational policies and procedures. Also responsible for scheduling appointments, tests, procedures and referrals for patients. Answers phone calls and communicates with other health care facilities and providers. Facilitates the flow of patient information across the continuum of care. Prioritizes multiple requests for assistance from patients, staff and physicians.Performs duties necessary to ensure all accounts are processed accurately and efficiently.


Responsibilities:

1.Registers and pre-registers patients, collects and corrects, as necessary, all patient demographic, insurance and financial data and obtains authorization numbers as necessary.

2.Schedules patient appointments, tests, procedures and referrals in an accurate and competent manner within established policies and procedures.

3.Facilitates patient referrals/authorizations as necessary; collects copays and outstanding balances, participates in meeting the department’s monthly collection target,

4.Calculates and collects cash payments appropriately, ensuring daily reconciliation of change fund and deposit.

5.Provides customer service to patients and their families in need of intervention and assistance.

6.Works with patients to identify payment resources for uninsured or under-insured patients.

7.Maintains current knowledge base related to CMS, third party payors and organizational policies and procedures relevant to registration and scheduling of patients.

8.Works with the clinical staff to determine medical necessity of services and completion of required documentation

9.Organizes and performs work effectively and efficiently.

Position Requirements

Credentials:

Education:
Essential:
* High School Diploma

Other information:

Experience: 1-year business office experience in health care/insurance setting with computer knowledge and data entry skills.Spanish speaking skills preferred.   

Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence. 

Performs other duties as assigned. 

Individual will possess commensurate combination of education, experience and qualifications. 

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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