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Nursing Supervisor/AOO - Nursing Supervisors

2131 South 17Th Street
Wilmington, NC
Job ID: 8613
Date Posted: May 27, 2022

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Job Description



NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Nursing Supervisors

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: 13HR DAY - Most of shift btwn 7am-8pm

Exempt from Overtime: Exempt: Yes

What You'll Do

Reporting to the Manager of Nursing Supervisors/AOOS; the Administrative Operations Officers (AOO) and the Nursing Supervisor are responsible to ensure delivery of safe patient care, facilitate patient flow during evening/nights, weekends and holidays, and to collaborate and coordinate with the Nursing Supervisors at Cape Fear to effect safe patient placement and ensure a positive patient experience. The Nursing Supervisors/AOOs manage nursing activities, operational processes and patient placement throughout the Medical Center to assure quality patient care for all New Hanover Regional Medical Center patients. The nursing supervisors/AOOs serve as the administrative representative of the hospital in the absence of the administrative staff, interpreting and enforcing policies to all related departments as needed.

1. Responsible for overall assessment of census and coordination with Emergency Department, Vita Link, the Transfer Center, Directors and Managers to ensure maximum utilization of patient care capacity during evening/nights/Weekends and Holidays.
2. Serve as Administrative Representative on their shift.
3. Collaborates with all departments and identifies and removes barriers affecting timely delivery of patient care services across the system. Ensures patients are placed in beds with no delay.
4. Work closely with Medical Staff, Patients, Families and Community Resources to ensure patient care needs are met in a timely manner and that the patient’s experience is positive.
5. Enhances internal communications between departments and units to ensure patient care needs are met.
6. Serves on teams, committees, etc. as appropriate that impact patient flow. Will serve as advisor to groups regarding off-shift issues that impede patient flow or the delivery of quality patient care.
7. Develops collaborative relationship with management and staff of both campuses to ensure consistency and improve internal and intra-network patient flow issues.
8. Creates networks with other organizations and peers for benchmarking and performance improvement. Enhances personal development thru professional associations, seminars, training, etc.
9. Maintains smooth Patient flow and ensures the Emergency department is not hindered due to patient flow issues.
10. Supervisor and AOO roles are interchangeable.
11. Will lead the organization in a Disaster situation until command center team arrives.
12. Serves as contact and resource person for personnel within the Healthcare Network and other Healthcare facilities
13. Works closely with all departments within New Hanover Regional Medical Center, coordinating and problem solving to provide safe and efficient patient services
14. Evaluates, prioritizes and directs patient flow and Nursing Services within New Hanover Regional Medical Center and works with VitaLink and the Transfer Center for the transfer of patients from outlying facilities.
15. Participates in the development of hospital policies, serving on various hospital committees and teams.
16. Works closely with Administration, CNRO and Nursing Personnel in coordinating nursing staff and patient ratio patterns. Adjust staff assignments to meet high census and acuity situations.
17. Listen to, evaluates, and acts on needs, problems, and suggestions of patients, visitors, nursing staff, physicians, and others. Communicates information of events to the appropriate members of Administration.
18. Responds to all Emergency Codes (Code Aster, Code Pink, Code Red, Code Blue, Code Gray and, etc.) within the Medical Center, assuming HEICS leadership role and setting up Command Center when indicated until the Emergency Response Team arrives.
19. Appropriately communicates information in accordance with hospital policies and procedures.
20. Monitors physical environment of the Medical Center on daily rounds, and reports problems to the appropriate department
21. Creates a productive environment by demonstrating positive behaviors between self, nursing staff and all Medical Center personnel.
22. Ensures accurate completion of the Administrative Report daily.
23. Performs other duties as needed to facilitate patient care within the Medical Center, such as: Notary, EKG technician, assisting Special Police and Pastoral Care with viewing of expired patients in the morgue, and management of blood borne exposures when Employee Health is closed.
24. Annually continues personal development to enhance practice and profession.

Position Requirements

* Registered Nurse
* Notary Public

* Bachelor of Nursing
* Associate Degree Nursing

Other information:
Experience: Minimum of 3 years clinical nursing experience or related experience in health care. 1-year previous management or leadership experience preferred. (experience at New Hanover Regional Medical Center preferred) Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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