The Unit Manager works under the supervision of the service line Administrator. The Manager has 24-hour accountability for patient care provided on the nursing unit and unit operations. The Manager maintains current clinical skills and is competent to support the delivery of care. This position is accountable for staffing, scheduling, managing unit operations, fiscal management and human resource management. The manager will provide input into strategic planning and budget development. The Manager is responsible for customer service excellence. The Manager is responsible for patient outcomes based on best practices and research for patient’s age neonate through geriatric that is appropriate for their developmental stage. May perform moderate or waived point of care testing per CLIA guidelines, based upon completion of initial training with appropriate documentation and on going annual competency assessment. The initial competency assessment should be done six months post training, and annually thereafter. For documentation of testing performed, see the Education/Training/Competency file for the individual employee. The Manager is highly motivated, organized, self-directed, and supports the mission, values, NHHN Standards of Performance and Magnet standards of the medical center.
1. Responsible for the daily operations of OPSU and COU, ensuring that policies, practices, procedures and standards of performance are followed. 2. Develops departmental staffing schedules, to provide staffing to meet patient care requirements and operational requirements. 3. Responsible for staff education, including clinical competence, compliance and organizational initiatives. 4. Leads patient care conferences and participates in planning effective care to meet patient’s goals for transfer/discharge. Completes daily rounds with staff and patients, regular participation in physician rounds. Daily responsibility for throughput challenges and the appropriate placement of patients. 5. Develops staff using coaching for success principles, annual performance assessment, staff education assessment and facilitates staff attendance for continuing education. Manager will be responsible for all staff performance appraisal interviews with goal setting during annual performance appraisal and a review of goals at mid-year. 6. Assesses external and internal customer satisfaction through daily rounding, visibility within the unit and utilizing patient satisfaction, employee satisfaction and physician satisfaction reports as a measurement. 7. Supports shared governance principles, participates on unit governance councils and supports staff attendance to shared governance councils including Nursing Congress. 8. Implements the principles of coaching for success, provide staff recognition and create an environment to retain and facilitate staff development. 9. Maintains clinical expertise and competence in their area of responsibility. Provides patient care at regular intervals to maintain clinical skills 10. Maintains current knowledge of management theories and annually attends leadership education classes. 11. Communicates and shares information with staff in monthly staff meetings, shared governance format, other communication mediums and daily rounding. 12. Utilizes the PDSA process and best practice research in planning the Performance Improvement goals for the unit. 13. Supports the mission, values, NHHN Standards of Performance, Magnet standards, JCAHO and regulatory agencies of the medical center. 14. Provides a safe environment within the department for employees and patients. 15. Effectively demonstrates the mission, vision and values of NHRMC on a daily basis. 16. Performs other duties as required.