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Clinical Support Liaison

2131 South 17Th Street
Wilmington, NC
Job ID: 7220
Date Posted: Mar 28, 2022

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Job Description



NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Oncology Support

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: 8HR DAY - Most of shift btwn 7A-3P

Exempt from Overtime: Exempt: No

What You'll Do

Under the direction of the Cancer Registry Specialist, the Clinical Support Liaison provides direct support to the Cancer Registry. Creates and maintains large databases and extrapolates the appropriate data for data analysis, statistical reports and patient follow up. Coordinates Tumor Board Conference and other educational activities. Exercises discretion and independent judgment in performing a wide variety of confidential administrative duties.

1. Responsible for monitoring and converting patient information from databases: 1) in-house (ACCESS, Excel, CoPath, Flexirad, Flexilab, Hospice, Crystal Reports, Pathways HomeHealth), HBOC Disease Index, Care Manager), 2) via internet access (Social Security National Register Database, Public Records Online, NC Central Cancer Registry Files), 3) physician offices (New Hanover Radiation Oncology – treatment and follow up files), Downloads converted data into cancer registry (ERS – Electronic Registry Systems), 4) Other.
2. Responsible for developing and maintaining large data set of patient information for treatment and follow up data collection via in-house methods (chart reviews and database conversions), physician office visits (chart reviews and computer systems), patient contact (letters and telephone), other clinical facilities (letters and telephone).
3. Prepares and maintains statistical reports for all programs.
4. Coordinates Tumor Board Conference (patient care conference) to include: calendar, case scheduling, recording clinical/working stage, moderator assignments, catering and room scheduling, audiovisual equipment set up and clinical department(s) and medical staff involvement.
5. Designs, maintains and revises departmental forms, correspondence, spreadsheets, PI/PCE data collection tools, tumor board statistics for reports required by N.C. State, ACOS, CoC, and JCAHO.

Position Requirements


* High School Diploma

Other information:
1. Education: High School Diploma or GED equivalent required. Graduate of a two year secretarial program preferred.
2. Licensure / Certifications:
3. Experience: 3 years experience as a secretary or data entry role required. One year’s experience in healthcare database management preferred.
Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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