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Mgr Surgery - Surgical I

2131 South 17Th Street
Wilmington, NC
Job ID: 6868
Date Posted: Mar 17, 2022

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Job Description

Description

About NHRMC

NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Surgical I

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: STD HRS - Standard-Exe or Office w flex

Exempt from Overtime: Exempt: Yes

What You'll Do

Summary:

The Unit Manager works under the supervision of the service line Director. The Unit Manager has 24-hour accountability for unit operations and works collaboratively with the Nurse Manager to ensure staff maintains current clinical skills to support the delivery of care.The Unit Manager is accountable for staffing, scheduling, managing unit operations, fiscal management and human resource management. The Unit Manager will provide input into strategic planning and budget development. The Unit Manager is accountable for customer service excellence. In collaboration with the Nurse Manager and based on best practices and research, the Unit Manager is responsible for patient outcomes.   


Responsibilities:

1.Responsible for the daily operations, ensuring that policies, practices, procedures and standards of performance are followed.

2.Develops departmental staffing schedules to provide staffing to meet patient care requirements and operational requirements.

3.In collaboration with the Nurse Manager, responsible for staff education including clinical competence, compliance and organizational initiatives.

4.Serves as spokesperson and point of contact on issues affecting the care of the surgical patients as appropriate. Interacts with patients and families to ensure we are meeting expectations.

5.Works collaboratively with the Nurse Manager / Administrative Coordinator to facilitate patient care conferences and participates in discharge planning. Completes daily rounds with staff and patients and rounds regularly with physicians. Daily responsibility for throughput and ensuring the appropriate placement of patients.

6.Develops staff using coaching for success principles, annual performance assessments, staff education assessments and quarterly high-medium-low discussions. Facilitates staff attendance for continuing education. Unit Manager will be responsible for all staff performance appraisal interviews with goal setting during annual performance appraisal and a review of goals at mid-year.

7.Assesses external and internal customer satisfaction through daily rounding, visibility within the unit and utilizing patient / family satisfaction, employee satisfaction and physician satisfaction reports as a measurement.

8.Supports shared-governance principles, participates on unit governance councils and supports staff attendance at shared governance councils including Nursing Congress.

9.Implements the principles of coaching for success, provides staff recognition and creates an environment to retain and facilitate staff development.

10.Maintains current knowledge of management theories and annually attends leadership education classes.

11.Communicates and shares information with staff through monthly staff meetings, daily rounding and other communication mediums.

12.Develops and continually ensures that a planned, systematic and on-going process for monitoring, evaluating and improving departmental operations is addressed with proper communication and documentation.

13.Accountable for patient, process and operational outcomes.

14.Assists in the allocation and distribution of resources based upon patient need and volume.

15.Collaborates with Human Resources in developing strategies that promote retention and recognition.

Position Requirements

Credentials:
Essential:
* Registered Nurse

Education:
Essential:
* Bachelors Degree

Other information:

Education: Graduate of an accredited school of nursing, BSN or other related field preferred or Undergraduate and / or Graduate degree in business or other related business degree.

Licensure/Certifications: If RN applicant, current license to practice professional nursing in the State of North Carolina and BCLS required. If Business applicant, no licensure required.

Experience: Minimum of two years of leadership experience.

Exposure to Hazards: Frequent exposure to blood and body fluids, infectious diseases, needle puncture wound; occasional exposure to radiation in certain areas.

Other - Hours of Work: Flexible schedule to accommodate staffing and/or departmental needs which may include weekends/holidays rotating shifts and on-call.

Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence. 

Performs other duties as assigned. 

Individual will possess commensurate combination of education, experience and qualifications. 

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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