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Nursing Assistant Director - Patient Services

2131 South 17Th Street
Wilmington, NC
Job ID: 6293
Date Posted: Feb 18, 2022

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Job Description

Description

About NHRMC

NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Patient Services

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: STD HRS - Standard-Exe or Office w flex

Exempt from Overtime: Exempt: Yes

What You'll Do

Summary:

The team member’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system’s vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. The team member will use Novant Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high-reliability strategies as appropriate to ensure a safe, remarkable patient experience. 


Responsibilities:

1. Leads using the Novant Health mission, and goals of the organization in order to direct the departments in a manner consistent with the mission and values of the organization. 2. Monitors performance of the clinical departments within Novant Health New Hanover Regional Medical Center relative to cost, quality, and value. 3. Collaborates with the Administrators, Clinical Directors and Operations Business Managers for the financial management of all areas. Assists with the monitoring of monthly budget; equipment expenditures and determining realistic revenue projections/goals - implements strategies to achieve. 4. Manages positions within the department to achieve quality and productivity, and meet budget. Demonstrates planning and management of financial resources, prepare budgets, attain positive trends in budgetary parameters, and justify or initiate corrective actions to reduce variances. 5. Provides leadership and facilitates the professional development of the Managers and Coordinators within the clinical departments 6. Demonstrates the ability to respond positively to changing circumstances, maximizes opportunities, and minimizes problems. 7. Creates an environment that supports and respects diversity to promote creative problem solving. Excellent verbal and written communication. Strong writing, editing and proofreading skills are essential. 8. Develops and maintains active relationships with nursing leadership peers. 9. Develops and maintains positive relationships with all medical staff. Provides leadership and direction for medical staff in matters relating to nursing. 10. Facilitates quality initiatives in collaboration with the department of Clinical Effectiveness and Patient Safety. Models improvement processes in daily operations. Maintains compliance with all state and regulatory standards. 11. Demonstrates knowledge of process improvement principles and applies appropriately to improvement activities. Evaluate services, identify and resolve issues, and communicate with leadership. Identify and communicate opportunities to improve core and care processes of the grievance and complaint process. Embraces change and acts as a change agent. Is innovative and thinks out of the box. Shows imagination through creative solutions. Displays interest and willingness to try new things and take risks. Consistently reviews processes, looking for trends and improvement opportunities. Adopts new knowledge appropriate to work. Conduct and direct patient/family meetings 12. Holds staff accountable for customer service standards and determines the best opportunity for service recovery to restore trust and good will with our patients 13. Provides ongoing informal and formal feedback to direct reports consistent with organizational policies and procedures. Demonstrates planning and application of human resources to consistently achieve excellent customer and employee satisfaction ratings. Provide ongoing and annual feedback on performance of staff members. Demonstrate development of staff through education and training and assure staff competency by identifying learning needs, and facilitating activities to meet identified learning needs. 14. Provides planning for immediate and long-range needs, including: personnel, equipment, scheduling, training/continuing education, consolidation and cooperation within nursing. 15. Provides clinical expertise to assist with contract negotiations, purchasing/lease arrangement, budgeting. Able to assess network-wide needs and work collaboratively with administration and the medical staff to achieve goals within realistic time frames. 16. Performs other duties as assigned. 

Position Requirements

Credentials:
Essential:
* Registered Nurse

Education:
Essential:
* Masters Degree

Other information:

1. Education: Master’s degree in Nursing, Health Administration, Business Administration or BSN and actively enrolled in a Master’s Degree program.  2. Licensure / Certifications: Must have an active North Carolina Registered Nurse License. 3. Experience: Minimum ten (10) years work experience; 5 years progressive leadership/management experience responsible for multiple departments. 

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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