The Coordinator, Patient Access coordinates daily activities in support of the Patient Access Manager/Director in a variety of department operational tasks for a specific area of Patient Access. This position is accountable and responsible for assuring quality of patient accounts and providing support to the Director and Managers. The Coordinator tracks/monitors employee productivity and work queues, provides updates on activities and monitors/maintains standard work. Assists with the development/revision of policy and procedures for the department. Participates in the training/education of staff in job duties.Coordinates the day-to-day work activities of the assigned area.Engages in ongoing communication with Manager/Director to ensure departmental goals and targets are met.
Responsible for coordinating daily operations, ensuring that policy, procedures and standard work are followed in providing the functions of the Patient Access department.
2.Coordinates daily activities, assists in the development of department staff schedules, provides input for staff training/development.
3.Maintains and exercises ability to perform all PAT job functions directly and indirectly relating to the specific area to work accounts daily and as needed.
4.Reviews staff productivity and provides required coaching and training to ensure peak performance and productivity standards are met.Takes appropriate actions to correct deficiencies.
5.Works with management team to address disciplinary action issues.
6.Assists in completing annual performance evaluations.Makes recommendations' concerning new hires, transfers, promotions, demotions, and dismissals of personnel.
7.Regulates staff schedules to provide for optimal staffing and to ensure peak productivity at all times.
8.Reports results of own activity and activities of direct reports to Manager and Director, Patient Financial Services, weekly.
9.Maintains a professional and leadership demeanor while representing the Medical Center.
10.Maintains courteous and cooperative working relationships with all internal and external customers of the Medical Center.
11.Resolves customer complaints within 24 hours, documents actions taken and notifies customer of outcome.Reports all customer complaints to the Director and Manager.