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Operations Manager

2131 South 17Th Street
Wilmington, NC
Job ID: 5734
Date Posted: Jan 3, 2022

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Job Description

Description

About NHRMC

NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Environmental Services

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: STD HRS - Standard-Exe or Office w flex

Exempt from Overtime: Exempt: Yes

What You'll Do

Summary:
Works under the supervision of the Director of Environmental Services. Manages the operations of the Environmental Services Department and, Laundry and Linen, to provide cost effective quality services.


Responsibilities:
1. Participates in and actively supports New Hanover Health Network Standards of Performance and Service Excellence Initiative.
2. Assures that all Environmental Services and Laundry programs are consistent with the Mission, plans, goals and objectives of the Medical Center.
3. Responsible for overall staffing functions and programs including:
• Screening, hiring, orientation and retaining of personnel.
• Evaluations, competency testing, performance reviews, job descriptions and wok scheduling.
• Wage and salary application, promotions and progressive discipline up to and including terminations.
4. Ensures that standards are established and maintained through ongoing Quality Improvements and Planning processes and that standards are in accordance with local, state, and federal agencies (JCAHO, OSHA, EPA, Health Department, etc.).
5. Establishes and maintains an effective working relationship with other departments within the Medical Center and with the Medical Staff.
6. Develops and implements programs, within each department, designed in increase efficiency and quality and reduce cost to the Medical Center.
7. Establishes and maintains ongoing productivity standards that can be measured and utilized as comparative data with other hospitals and for determining departmental needs as the Medical Center changes.
8. Makes frequent tours of assigned areas to see that work is being completed, procedures are being followed correctly, and all customer requests are being handled in a timely manner.
9. Maintains staff “Days off” roster and daily sign-in sheets to assure that staffing needs are met, all areas have been covered and that all PDO requests and Holidays have been scheduled
10. Conducts interviews and makes recommendations for hiring of staff to work in assigned areas.
11. Monitors attendance and performance of assigned staff, documenting and counseling with individuals to make recommendations for disciplinary actions, terminations, or promotions when necessary.
12. Assist with budgeting and taking inventory of supplies, equipment and personnel in assigned areas.
13. Responsible for coordinating all work activities in assigned areas.

Position Requirements

Credentials:

Education:
Essential:
* High School Diploma

Other information:
1. Education: Bachelor’s degree or Commensurate Experience.
2. Licensure/Certifications: none.
3. Experience: Minimum of three years’ experience of customer service management preferably in an environmental service or laundry department.
Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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