The Technical Assistant works under the supervision of the department manager and performs a variety of clinical and clerical duties associated with the Outpatient Laboratory. Scope of patient care ranges from Neonate (0-28 days), Infant (1-12 months), Child (1-12 years), Adolescent (13-17 years) Adult (17-72) years, Geriatric (72+ years). The Out Patient Technical Assistant is responsible for the accuracy and completion of patient registration based on department protocol, policies and procedures. Also responsible for scheduling appointments, tests, procedures and referrals for patients. The Out Patient Technical Assistant ensures all insurance requirements are met prior to patients discharge. This position is responsible for invasive procedures and techniques involved in the collection of blood specimens from patients for laboratory use in the diagnosis and treatment of diseases. The Out Patient Technical Assistant serves as a primary link for the laboratory and interacts with physicians, guests, patients, family members and other hospital staff to obtain or clarify information for laboratory records, explain procedures, allay fears and elicit cooperation and collect specimens. Must have excellent prioritization skills and the ability to manage multiple tasks. Must have skills to assist in teaching, assessing and training of staff and students.
1. Registers and pre-registers patients, collects and corrects, as necessary, all patient demographic, insurance and financial data and obtains authorization numbers as necessary.
2. Facilitate payment sources of uninsured patients.
3. Determine if patient’s condition is the result of an accident, performing complete research with law enforcement, employers, etc. to determine the appropriate source of liability/payment.
4. Schedules patient appointments, tests, procedures and referrals in an accurate and competent manner with established policies and procedures.
5. Prepares the patient in a developmentally appropriate manner. Properly identifies the patient, utilize written procedures for the maintenance of positive patient identification.
6. Receives, interprets and processes physician orders, requisitions and patient information. Performs computer duties related to specimen collection and patient care.
7. Records appropriate collection and other information related to specimen collection.
8. Prepare, process, label and transport patient specimens and samples according to procedure. Prioritizes workflow and makes judgments relative to workload - stats taking priority.
9. Enter patient information into electronic system. Perform functions related to releasing laboratory results to authorized individuals. Maintain patient confidentiality and patient privacy related to HIPPA.
10. Perform a variety of invasive blood collection procedures. Works with biohazardous specimens, contaminated sharps, blood collection and other medical equipment. Must be familiar with and use standard precautions. Frequently works in different levels of biohazard isolation with a diverse patient population.
11. Maintains equipment, supplies and work area. Assist in ensuring a clean and safe environment and work area, which is functional as well as professional in appearance, safe for patient care, the public and staff. Maintains compliance with standards set by the hospital and all regulatory/accrediting agencies.
12. Demonstrates interpersonal skills while performing assigned duties. Clean, neat and professional in appearance at all times.
13. Participates in education programs both within and outside the laboratory to ensure the highest degree of competency within the established scope of patient care. Participates in laboratory and hospital performance improvement and quality assurance programs and initiatives.
* Cert Phlebotomist
* High School Diploma
1. Education: High School diploma or equivalent with preference of some advanced education at a technical or secretarial school.
2. Licensure/Certifications: National phlebotomy certification through NPA, ASCP, AMT or NHA required. Certified as a Certified Patient Access Technician (CPAT) or Certified Health Access Associate (CHAA) preferred.
3. Experience: One year related experience in Registration, Phlebotomy, Laboratory or Medical Assisting. Prior experience in a business office in health care/insurance setting with computer knowledge and data entry skills. Spanish speaking skills preferred
Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.