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Laboratory Manager - Pre-Analytical and Client Services

2131 South 17Th Street
Wilmington, NC
Job ID: 5049
Date Posted: Nov 26, 2021

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Job Description

Description

About NHRMC

NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Lab - Phlebotomy

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: ENTERSCHED - Please Select Schedule!

Exempt from Overtime: Exempt: Yes

What You'll Do

Summary:
The Laboratory Manager for Client Services has 24-hour accountability and responsibility for laboratory operations in phlebotomy, referral lab, departmental patient access, specimen collection centers and other pre-analytical services across the health system. The manager is responsible for planning, standardizing, staffing, scheduling, budgeting, coordination and human resource activities. The manager assures quality of laboratory processes, ensures education and development of staff and students and assists technical staff as a technical resource. The manager has control over all human, financial, and informational resources allotted to the cost centers, consults with the Administrator of Laboratory and Respiratory Services, Laboratory Medical Directors, peer Laboratory Managers and other system leadership for advice and input to implement the strategic initiatives of the laboratory and the organization. The autonomy of the manager is provided and ensured by the Administrator of Laboratory and Respiratory Services. The manager assures that the standards of the CAP, AABB and DNV are met. The manager is also responsible for ensuring regulatory compliance with CLIA and laboratory billing. The manager provides direct and indirect supervision for a variety of direct reports including Medical Laboratory Assistants, Phlebotomists, Medical Laboratory Technicians, Medical Laboratory Scientists, Patient Access Technicians, and Coordinators performing phlebotomy, patient access, specimen procurement, transport, and other pre-analytical functions including interfacing with reference laboratories.
Also provides management support for the activities of other laboratory personnel by providing on-site coverage with other managers. Also participates with the other managers on rotating “Call” on a 7-day basis. Responsible for sharing the management of the daily operation of the Laboratory. Each manager must work together to provide on site coverage for efficient, cost-effective, and quality patient service in a safe environment through empowered, qualified coordinators and self-directed teams


Responsibilities:
1. Reviews daily, bi-weekly and monthly Laboratory workload totals, statistical reports and other reports to detect errors or trends.
2. Assesses and recommends changes relative to departmental productivity.
3. Coordinates the submission of data and any corrective actions to accrediting agencies. Meets with involved departments and laboratory staff to monitor compliance and accrediting agencies inspection processes. Remains knowledgeable of government regulations concerning Clinical laboratories to include CLIA, OSHA, CAP, AABB and DNV.
4. Selects, interviews and hires qualified applicants.
5. Makes recommendations regarding intra-laboratory personnel changes.
6. Prepares annual budget and monitors process of the department and other special projects as assigned.
7. Oversees supply and equipment inventories; assimilates and reviews monthly budget reports providing valid justifications for any variances and initiates corrective actions when indicated.
8. Evaluates and recommends capital equipment for the laboratory.
9. Performs performance reviews, participates in recognition of performance, counseling, and disciplinary proceedings beyond routine needs, maintains an atmosphere of confidentiality, develops and empowers staff through delegation, and develops the climate for Service Excellence
10. Represents the Medical Center and Laboratory in contacts with other health care institutions, professional groups, regulatory agencies, educational institutions vendors, clients and guests
11. Reviews professional journals to maintain current knowledge base and be aware of current trends and/or issues pertinent to the Laboratory and health care.
12. Monitor the Medical Center’s work climate survey results and submit quarterly progress reports.

Position Requirements

Credentials:
Essential:
* Medical Technologist

Education:
Essential:
* Bachelor of Science

Other information:
1. Education: Bachelor’s Degree required. Masters preferred
2. Licensure / Certifications: Certification by ASCP or NCA. Scientist or Technologist certification required.
3. Experience: Minimum five (5) years of experience as a degreed Technologist with a minimum of three (3) years experience with supervisory responsibilities, preferably management
Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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