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Business Support Coordinator

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2259 South 17Th Street
Wilmington, NC
Job ID: 5022
Date Posted: Nov 5, 2021

Job Description



NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: NHRMC Wound Care Clinic

Department: Outpatient Wound Clinic

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: 8HR DAY - Most of shift btwn 7A-3P

Exempt from Overtime: Exempt: No

What You'll Do

Under the direction of the department manager, coordinates patient throughput and daily assignments of office staff. Responsible for assuring the quality of all scheduling, patient registrations, and financial clearance performed. Maintains a high level of understanding of billing regulation information, keeping current with ever changing regulations. Responsible for researching coding and billing guidelines related to the services performed. Exhibits technical skills necessary for the retrieval, validation and reporting of statistical patient data relating to current quality initiatives, patient access, billing and coding. Conducts chart audits or data mining analytics to determine accurate and timely charge capture and billing. Reports and recommends findings to department manager. Work is accomplished in accordance with the policies and regulations of local, state and federal authorities as well as accepted standards of practice.

1. Demonstrates the standards of performance (ownership, teamwork, communication and compassion) and uses required service excellence tools to support a positive patient experience.
2. Actively participates in team decision making and performance improvement initiatives to improve business services, processes and outcomes.
3. Uses critical thinking and problem solving skills to provide quality service to our customers.
4. Reviews legislation and regulations which may impact revenue and coding for services. This includes knowledge of Medicaid and Tricare regulations as well as understanding of commercial payor guidelines.
5. Reviews electronic medical records, physician’s orders and other relevant patient care information to ensure all required credentialing, documentation, pre-authorizations and pre-determinations are obtained and complete, as needed to complete registration, post charges, ensure timely billing and complete registration process.
6. Works closely with department manager to identify and evaluate future needs and workflow processes relating to services, including but not limited to, pre-registration, registration, and billing. Educates staff on registration processes, insurance, billing and associated regulatory guidelines.
7. Maintains expertise and proficiency of scheduling (where applicable) and registration systems, as well as, competency to perform all duties required of staff performing scheduling (where applicable), registration, and financial clearance duties.
8. Resolves system edits and performs account correction from work queues, and ensures appropriate charge capture for billing.

Position Requirements


* High School Diploma

Other information:
1. Education: 2 year college degree in business related field or 5 years of experience in a hospital setting required.
2. Licensure / Certifications: None.
3. Experience: Two to five years of experience in inpatient hospital setting. Requires an understanding of the registration/billing/scheduling process applicable to the operations of both inpatient and hospital based outpatient units, including but not limited to, newborn, maternity and pediatric patients. Strong attention to detail.
Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.Performs other duties as assigned.Individual will possess commensurate combination of education, experience and qualifications

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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