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Dining Services Lead - Surgical Kiosk

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2131 South 17Th Street
Wilmington, NC
Job ID: 5006
Date Posted: Nov 4, 2021

Job Description

Description

About NHRMC

NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Surgical Kiosk

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: 8HR ROTATE - Rotating shifts

Exempt from Overtime: Exempt: No

What You'll Do

Summary:

Works under the supervision of the On-Site Coordinator and responsible for the supervision and delivery of room service, cafeteria, and catered meals. Works closely with co-workers and customers to ensure a smooth and efficient operation of room service, catering, cafeteria, and coffee cart. Expedites and oversees production, stocking, and delivering orders for room service. Covers call center, ala carte line, cafeteria, and coffee cart when needed.


Responsibilities:

1. Demonstrates a daily commitment to meeting or exceeding the established Standards of Performance. 2. Works as expediter on a la Carte line supervising the ala Carte cooks and cooks, as well as rest of operation. Expedites room service tickets to ensure timely and accurate delivery of meals to patients. Coordinating preparation, supervision, set-up, and delivery of food in the cafeteria and to patients from ala carte line. Accounts for and maintains orderliness and cleanliness of Dining Services equipment, supplies, and storage areas as well as orders and restocks. 3. Maintains a good working relationship with cafeteria customers, patients and their family members, team members and nurses, and accommodates service requests. 4. Able to cover and fill in for all positions of Dining Services to include: Ala carte cook, cook, call center, cashier, coffee cart, catering, and dish room. 5. Sets up and replenishes food and supplies for cafeteria meal service and Room Service. Oversees stocking and ordering of supplies for room service, cafeteria, and catering. 6. Cleans Dining Services equipment, furnishings, and spaces to maintain sanitation standards. 7. Serves/attends to customers courteously and without delay and immediately available. 8. Operates cash register according to departmental cash procedures, ensuring that all food items are accounted for, rung-up, and cash is collected or items are accurately charged. 9. Requisitions food and supplies maintaining appropriate stock levels of designated items such as napkins, cups, plastic wares, beverage items, and condiments. 10. Serves menu items using portion control. 11. Properly stores, labels, and dates all food products. 12. Posts menu board items and prices prior to meal service times. 13. Maintains cleanliness and orderliness of designated areas such as register stands, beverage, and condiment areas, dining areas, expeditor line areas, and keeping area free of debris. 14. Demonstrates positive interpersonal relations in dealing with all members of the team. Maintains and promotes customer satisfaction. 15. Trains all new employees to be able to meet duties required by department in an efficient and satisfactory manner. 16. Supervises the daily operation of cafeteria and patient room services.

Position Requirements

Credentials:

Nonessential:
* Drivers License Class C

Education:
Essential:
* Associate Degree

Other information:

Education: High school diploma or equivalent required. Associates degree in business and/or culinary arts or commensurate experience preferred. 

Licensure / Certifications: Valid driver’s license preferred. 

Experience: Three years in restaurant or institutional food service. 

Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence. Performs other duties as assigned. Individual will possess commensurate combination of education, experience and qualifications.

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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