The Manager works under the general direction of the service line Director/Administrator, with responsibility to physician and administrative leadership. The Manager has full time accountability for patient care provided in delivery of chemotherapy and infusion across the service line. The Manager maintains current clinical skills and is competent to support the delivery of care. This position is accountable for staffing, scheduling, managing unit operations, fiscal management and human resource management. The manager will provide input into strategic planning and budget development. The Manager is responsible for customer service excellence. The Manager is responsible for patient outcomes based on best practices and manages clinical quality improvement initiatives, including accreditation readiness, of the chemotherapy/infusion program. The Manager is highly motivated, organized, self-directed, and supports the mission, values, and NHRMC Standards of Performance.
1.Responsible for the daily operations of the chemotherapy and infusion programs at CFCS and Zimmer, ensuring that policies, practices, procedures and standards of performance are followed.
2.Develops departmental staffing schedules, to ensure appropriate staffing to meet physician support and patient care and operational requirements.
3.Responsible for staff education, including clinical competence, compliance and organizational initiatives.
4.Responsible for directing staff on professional and clinical aspects of safe medical care for patients.
5.Responsible for medication management and inventory in locations not managed by the pharmacy (Cape Fear Cancer Specialists and CFCS-Brunswick)
6.Together with the Director and physicians, designs and implements policies, protocols and procedures to be followed to meet the needs of the physicians and patients, as appropriate for each site.
7.Develops and coordinates chemotherapy/infusion unit schedules with physicians and practice leadership at all medical oncology locations.
8.Acts as a liaison between chemotherapy/infusion and other clinical and non-clinical departments and units.
9.Develops staff using coaching for success principles, annual performance assessment, staff education assessment and facilitates staff attendance for continuing education.Manager will be responsible for all staff performance appraisal interviews with goal setting during annual performance appraisal and a review of goals at mid-year.
10.Assesses external and internal customer satisfaction through daily rounding, visibility within the chemotherapy and infusion areas and utilizing patient satisfaction, employee satisfaction and physician satisfaction reports as a measurement.
11.Supports shared governance principles, participates on unit governance councils and supports staff attendance to shared governance councils including Nursing Congress.
12.Implements the principles of coaching for success, provide staff recognition and create an environment to retain and facilitate staff development.
13.Maintains clinical expertise and competence in their area of responsibility.Provides patient care at regular intervals to maintain clinical skills
14.Maintains current knowledge of management theories and annually attends leadership education classes.
15.Communicates and shares information with staff in monthly staff meetings, shared governance format, other communication mediums and daily rounding.
16.Utilizes the PDSA and Lean processes and best practice research in planning the Performance Improvement goals for the unit.
17.Supports the mission, values, NHRMC Standards of Performance, JCAHO, and regulatory agencies of the medical center, including CoC and QOPI.
18.Provides a safe environment within the department for employees and patients.