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Network Engineer I

3151 S. 17Th Street
Wilmington, NC
Job ID: 4950
Date Posted: Oct 14, 2021

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Job Description



NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: NHRMC Business Center A

Department: Network Infrastructure

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: STD HRS - Standard-Exe or Office w flex

Exempt from Overtime: Exempt: Yes

What You'll Do

The Network Engineer I provides technical support to include: planning, developing, installing, configuring, maintaining, supporting, and optimizing all Network Infrastructure equipment for the data, voice, and video networks that support core organizational functions. The Network Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments. The Network Engineer I provides tier 2, 3 and 4 level support within the organization.

1. Responsible for Network Infrastructure technology to include: planning, developing, installing, configuring, supporting and maintaining any of the following technologies: Wireless, Voice, Intrusion prevention, firewalls, web filtering, local area, and wide area networks.
2. Work closely with the Network Architect and Network Engineer II to ensure that proposed and existing Network Infrastructure technologies are aligned with organizational goals and objectives.
3. Work with the Network Architect, Network Engineers, Systems Engineers and Systems Performance Engineers to ensure the appropriate technologies are monitored to provide event, incident and problem management.
4. Develop, document, and communicate plans for investing in Network Infrastructure technologies, including analysis of cost reduction opportunities.
5. Works with Network Infrastructure Technical Teams to engineer systems to accommodate the growth and integrity of the voice, data, and video networks using wireless, local and wide area networks while implementing best security practices.
6. Communicates effectively in order to provide optimal support of all departments’ Information systems needs in a manner that promotes a professional climate throughout the Medical Center.
7. Provides Tier 2, 3 and Tier 4 support by responding to Help Desk requests from end-users; defining priorities, answering questions and resolving problems. This support includes participating in the IS on-call rotation.
8. Troubleshoots problems with Network Infrastructure technologies and applications to provide resolution and root cause of issues.
9. Maintains knowledge of current technology.
10. Maintains current and orderly reference library, including working with Network Infrastructure technical teams to maintain up-to-date documentation and comprehensive inventory of all supported systems.
11. Works with technical support vendors to resolve systems issues and problems. Works closely with the Technical Teams and IS Manager to document levels of maintenance to include vendor contact, support contracts and or spare parts and or redundant system information and maintains the information monthly/quarterly and annually.
12. Helps define and maintain standards, procedures and policies relating to Network Infrastructure technologies for data, voice, video and messaging.
13. Implements Network Infrastructure technology projects. Effectively communicating system upgrades and downtimes while escalating issues within the organization as needed.
14. Helps the Information Services Manager prepare annual budgets.
15. Participates on the Production Quality Committee as needed.
16. Assist in the review of all Change Control Requests submitted by Network Services.

Position Requirements


* Associate Degree

Other information:
1. Education: BS in Computer Science or related technical degree require while an Associates degree with one to three years of Network Engineer experience is acceptable. Can be waived with 3 years or more of consummate related work experience as determined by Manager of Information Services.
2. Licensure/Certifications: Certifications within Cisco or similar products or systems are preferred.
3. Experience: One to Three years of Network Engineering using Cisco technologies..
Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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