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Mgr Oncology Operations - Oncology Support

2131 South 17Th Street
Wilmington, NC
Job ID: 4753
Date Posted: Sep 30, 2021

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Job Description



NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Oncology Support

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: STD HRS - Standard-Exe or Office w flex

Exempt from Overtime: Exempt: Yes

What You'll Do

The Manager, Oncology Operations reports to the Administrator, Oncology Services. The Manager is accountable for administrative, clerical and support staffing, scheduling, fiscal and human resource management and daily operational flow of the oncology service line. This position participates in program development and strategic planning, service and operational excellence, and is responsible for process improvement activities to improve non-clinical patient and workflow. Provides operational oversight and support for direct staff, outsourced staff/programs, and staff placed in the service line by other hospital departments. Ensures departmental, medical center and other regulatory standards are met. Also provides administrative leadership and support for the CHA/CFCS-Brunswick location as well as for CFCS Physicians.

1. Responsible for daily business and non-clinical operations of the service line, including patient scheduling, registration, intake, referrals, authorizations; coordination of financial counseling and support services; cancer registry, follow-up, and tumor board support; ensuring that policies, practices, procedures and standards of performance are followed.
2. Coordinates with leadership across the oncology service line as well as in supporting departments such as patient access, patient financial services, revenue cycle and denials management, social work and pharmacy, to develop and coordinate patient and family centered processes to meet patient/family needs.
3. Develops departmental staffing schedules for operational requirements to ensure access to care processes are conducted properly, safely, and efficiently.
4. Participates in the interview and selection of staff for the department.
5. Assist in establishing, reviewing and maintaining administrative and support processes, policies, and procedures to meet all accreditation, ACOS, CoC and State regulatory agency standards.
6. Responsible for administrative oversight for CHA/Cape Fear Cancer Specialists – Brunswick, and coordinates with CHA leadership, in addition to the Administrator, Oncology Services, in this regard.
7. Responsible for administrative support for CHA/Cape Fear Cancer Specialists physicians, and coordinates with CHA leadership, in addition to the Administrator, Oncology Services, in this regard.

Position Requirements


* Bachelors Degree

Other information:
1. Education: Bachelors degree in business or health related field required.
2. Licensure / Certifications: none.
3. Experience: Three to five years of supervisory experience in a healthcare environment required.
Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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