NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.
About the Job
Location: NHRMC Business Center A
Department: Revenue Recovery
Full Time Equivalent: FTE: 1.000000
Work Type: 64 to 80 Hours Pay Period
Work Schedule: STD HRS - Standard-Exe or Office w flex
Exempt from Overtime: Exempt: No
What You'll Do
The Denial Management Technical Specialist reports to the Director Revenue Recovery and is responsible for timely and accurate follow-up and appeal of denials/rejections received from third-party payers. The analyst will manage their assigned work to ensure payer appeal/filing deadlines are met and achieve optimal payment for services rendered. In addition the analyst will assist Manager in identifying patterns, trends and root causes of denials for the purpose of preventing reoccurrence.
1. Responsible for denial work queues and reports in accordance with assignments from Manager. Maintains required levels of productivity while managing tasks in work queues to ensure timelines of follow-up and appeals.
2. Organizes denial/rejection related tasks to identify patterns and/or work most efficiently (e.g., by current procedural terminology, diagnosis, payer, denial reason code etc)
3. Identifies and monitors negative patterns in denials/rejections. Escalates accordingly to Manager to avoid negative impact on reimbursement, unsuccessful appeals, and/or increased write-offs. Work with Manager to compile examples of denials for use in addressing root causes with department(s) of origin. Use LEAN principles to assist departments with preventing denial reoccurrence.
4. Uses identified and known resources to accomplish follow-up on task. Identifies other means and resources to complete tasks, as applicable and appropriate.
5. As needed, participates in A/R clean-up projects or other projects identified by Manager.
6. Participates in departmental and team meetings involving discussion of A/R processes and trends.
* Associate Degree
* High School Diploma
1. Education: Associate degree or post HS required. In lieu of education, 4 years additional years of experience could be substituted, specifically in managing denials.
2. Licensure / Certifications: none
3. Experience: Minimum of 3 years in a hospital or physician billing office. Knowledge of medical terminology and billing/collection practices. Ability to read and interpret insurance explanation of benefits (EOBs). Knowledge of payer edits, rejections, rules and how to appropriately respond to each. Accuracy in identifying the cause of rejections/denials and selecting the most appropriate method for resolution. Demonstrated proficiency with timely and successful appeals to insurance companies. Ability to create professional correspondence to insurance companies and patients. Detail oriented and able to deliver neat and organized work. Self-motivation and ability to demonstrate initiative, excellent time management skills, and organization capabilities. Must be able to multi-task in a fast-paced environment and appropriately handle overlapping commitments and deadlines. Excellent analytical skills and creative problem-solving skills. Strong oral and written communications skills.
Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.
This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.
- Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve.
- Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek.
- Forbes America’s Best Large Employers 2018 and 2019- Link
- Becker’s 150 Top Places to Work in Healthcare- Link
- Healthgrades Outstanding Patient Experience
Consider a career at NHRMC and become part of this award winning team!