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Community Health Worker - NHRMC Grants

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2131 South 17Th Street
Wilmington, NC
Job ID: 3586
Date Posted: Sep 27, 2021

Job Description



NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: NHRMC Grants

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: 8HR DAY - Most of shift btwn 7A-3P

Exempt from Overtime: Exempt: No

What You'll Do


The Community Health Worker (CHW) position is responsible for acting as a bridge between health care providers, community services providers, and individuals in the community to promote health, reduce disparities, and improve service delivery. The Community Health Worker is a trained and trusted public health worker who is respected by the people he/she serves and applies his/her unique understanding of the experience, socio-economic needs, language and/or culture of the communities served. Having a unique understanding of the populations and the community they serve, CHWs spend 80% of their time doing outreach, health education, and navigation in community settings. CHWs identify barriers to health and advocate for changing health service delivery and utilize various strategies to improve community health.


1.Works with NHRMC staff and community agencies to link patients to needed preventative health services to prevent illness, improve skills for self-management of chronic conditions, and promote healthy lifestyle behavior change

2.Spends significant time in community settings-patient homes, physician practices, community gathering places, and other agencies performing outreach to form strong relationships.

3.Provides health education to community members regarding appropriate sites of care including, but not limited to Emergency Department, Urgent Care Centers, and how to use these sites of care.

4.Refers and links to a medical home for preventive health care, age appropriate cancer screenings, self-management education for diabetes, chronic pain, and other chronic conditions.

5.Links individuals to community resources to meet basic needs that influence health (i.e. housing, food, job placement, legal representation, education)

6.Facilitates and links individuals for health insurance enrollment

  1. Becomes familiar with the nonprofit agencies that can assist with basic patient needs, to include their mission, how they operate and how to make a referral.

8.Screens assigned patients for Social Determinants of Health (SDOH) and provides linkage to appropriate governmental and community based programs.

9.Promotes wellness by providing culturally appropriate health information to community and providers

10.Develops collaborative relationships with other departments, entities and external health care agencies to facilitate and support quality of care.

11.Demonstrates effective communication skills to collaborate with a variety of persons including patient, public, coworkers, guests, payers, outside agencies and medical staff.

12.Documents all encounters and referrals in the appropriate IT system

13.Assists with data collection and reporting as assigned.

Position Requirements


* General Education Degree

Other information:

Experience:One year or more experience preferred.

Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence. 

Performs other duties as assigned.

 Individual will possess commensurate combination of education, experience and qualifications. 

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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