The role of the Laboratory Information System Coordinator (LISC) functions as the laboratory clinical liaison to Information Services (IS).The LISC is responsible for working directly with project leaders, user departments, and other IS resources to define requirements and implement solutions related to the laboratory information system. This role supports IS with hardware and software troubleshooting; implementation and maintenance of LIS upgrades and enhancements; routing Help Desk requests, defining priorities; and other LIS related functions. Acts as an administrator for laboratory middleware and other laboratory applications and software. This individual ensures that all system changes are properly tested and documented prior to review and implementation and that support staff are prepared for implementation. This role is responsible for laboratory compliance with regulatory standards, billing, departmental and organizational rules and regulations as they relate to the laboratory information system, middleware, applications, and software. This LISC acts as an Epic charge steward for charging fixes, and revenue variance reporting related to laboratory and pathology servicesRequires expert knowledge of Microsoft Office Suite, electronic databases, and applications This individual has no patient contact.
1.Role functions as the laboratory clinical liaison to Information Services.
2.Understands how other department activities such as network, other applications, and clinical workflows fit with other groups and the entire suite of LIS applications.
3.Facilitates maximum efficiency and effectiveness in the delivery of quality laboratory testing through system validation procedures and performance improvement monitors.
4.Ensures that all system changes are properly tested and documented prior to review and implementation and that support staff are prepared for implementation. Ensures that all documentation has been submitted to the appropriate repository.
5.Ensures laboratory compliance with all regulatory standards, organizational and departmental rules and regulations as they relate to the laboratory information system and middleware.
6.Evaluates and solves problems related to the pre-analytical, analytical, and post-analytical stages of laboratory testing.Reviews performance improvement issues on a routine basis in order to resolve issues, maintain quality and document performance of individuals of the laboratory.
7.Remains up to date on government regulations and compliance policies and procedures related to billing and reimbursement compliance.Acts as a resource for IS and management to develop procedures and monitoring activities to ensure appropriate billing systems are in place.
8.Acts as an Epic charge steward for charging fixes, and revenue variance reporting related to laboratory and pathology services.
9.Assists IS and Leadership in the analysis of capacity of laboratory information systems to determine feasibility of expanding or enhancing LIS operations and makes recommendations for improvements to LIS applications and operations.
10.Researches and analyzes issues, explores, generates and recommends new ideas. Provides constructive technical feedback for system problems, requirements, and recommends appropriate changes.
11.Assists IS in reviewing vendor software, hardware and service contracts. First line of contact with vendors for troubleshooting. Uses resources or vendors as necessary to resolve problems.
12.Supports IS with hardware and software troubleshooting; implementation and maintenance of LIS upgrades and enhancements; routing Help Desk requests, defining priorities; and other LIS related functions.
13.Acts as an administrator for laboratory middleware and other laboratory applications and software.
14.May perform “On Call” responsibilities after normal business hours by responding to customer requests from various system users, defining priorities, answering questions, and resolving problems.
15.Participates in short-range planning, professional development of staff, implements strategic initiatives authorized by the organization and laboratory medical directors.
16.Monitors hardware function and coordinates with the IS department for repair and replacement of computer equipment.
17.Assists with reviewing, updating, and writing laboratory procedures; evaluates, documents related to the laboratory information system and associated middleware.
18.Supports IT and leadership initiatives to maximize the utilization of the lab information system and in daily operations and in strategic planning activities.
19.Actively participates in continuing education opportunities to maintain a current familiarity with emerging laboratory and relevant IS technologies.
20.Effectively communicates technical aspects of the job to both technical and non-technical audiences.
21.Acts as a resource for staff, patient caregivers, laboratory management, and the medical directors.
22.Provides and/or supports project and change management as needed.
23.Organizes and performs work effectively and efficiently, including communication that is clear in written and oral format.
24.Demonstrates positive interpersonal relations in dealing with all members of the team and external stakeholders.
25.Prepares all work with maximum independence, accuracy, and completeness, acting with insight and forethought.
26.Must be proficient with Microsoft Office Suite.
27.Ensures that the Service Excellence Initiative is standardized throughout all laboratories.
28.Orders supplies as needed.
Performs other duties as assigned.