NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.
About the Job
Location: New Hanover Regional Medical Center
Department: NHRMC Cafeteria
Full Time Equivalent: FTE: 0.900000
Work Type: 64 to 80 Hours Pay Period
Work Schedule: 8HR ROTATE - Rotating shifts
Exempt from Overtime: Exempt: No
What You'll Do
Works under the supervision of the Nutrition Care Coordinators, Food and Nutrition Management. Responsible for providing exemplary menu and meal services to patients on assigned units. Actively processes and maintains patient diet orders, assists patients with daily menu selections, meets or exceeds patients’ meal requests, resolves tray service or food service issues, prepares and serves patient meals and nourishments, and inventories and delivers nourishments supplies for assigned units. Participates in department performance improvement activities.
1. Demonstrates a daily commitment to meeting or exceeding the established Standards of Performance.
2. Provides meal selection to assigned patients utilizing bedside menu entry technology. Offers alternative menu selections when necessary and strives to meet patient meal requests whenever possible.
3. Maintains diet office computer system, telephones, printers and facsimile machines by entering correct information and providing appropriate, timely responses.
4. Maintains exemplary customer service on assigned unit and initiates efforts to resolve concerns.
5. Prepares tray tickets, nourishments, meeting or exceeding each patient’s needs. Retrieves patient trays following each meal period and return for ware washing.
6. Prepares tallied and assigned menu items for patient meals and nourishments, adhering to food safety guidelines.
7. Serves patient meal trays and nourishments, meeting or exceeding each patient’s needs. Retrieves patient trays following each meal period and return for ware washing.
8. Inventories, orders and delivers assigned nursing unit bulk nourishment supplies. Monitors temperatures of unit refrigerators and rotates supplies appropriately.
9. Cleans equipment and workspaces according to sanitation guidelines.
10. Practices appropriate written and verbal communication as necessary to support patient care duties and general operations.
11. Supports program operations by demonstrating flexibility and adaptability with work assignments. Follow assigned work schedule and job outlines.
12. Applies sound judgment in problems solving and prioritizing of duties.
13. Manages job duties effectively and efficiently. Performs all required activities with minimal oversight needed.
14. Advocates for department, medical center and the community.
* High School Diploma
Experience: Two year’s experience in restaurant, hotel or customer service setting. Face-to-face experience in meeting customer needs / issues is essential. Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.
This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.
- Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve.
- Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek.
- Forbes America’s Best Large Employers 2018 and 2019- Link
- Becker’s 150 Top Places to Work in Healthcare- Link
- Healthgrades Outstanding Patient Experience
Consider a career at NHRMC and become part of this award winning team!