The IS Support Specialist is responsible for answering work orders related to Information Technology from the end-users. This position troubleshoots hardware, software and the corresponding configurations. This position helps users learn specific functions using their Information Technology.
1.To analyze, configure, install and maintain workstations, peripherals and software in support of the Medical Center functions.
2.Communicates effectively in order to provide optimal support of all departments’ Information Systems needs in a manner that promotes a professional climate throughout the Medical Center.
3.Responds to Help Desk requests from end-users; defining priorities, answering questions and resolving problems.
4.Troubleshoots problems with network systems and applications as they relate to the systems’ network.
5.Maintains knowledge of current technology.
6.Maintains current and orderly reference library.
7.Works with technical support vendors to resolve end-user issues and problems.
8.Provide support 24/7 which will include rotating on-call duties during off hours, weekends and holidays.