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IS Support Specialist - IS Client Services

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1415 Physicians Drive
Wilmington, NC
Job ID: 2774
Date Posted: May 11, 2021

Job Description



NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: NHRMC Heart Center

Department: IS Client Services

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: STD HRS - Standard-Exe or Office w flex

Exempt from Overtime: Exempt: No

What You'll Do


The IS Support Specialist is responsible for answering work orders related to Information Technology from the end-users. This position troubleshoots hardware, software and the corresponding configurations. This position helps users learn specific functions using their Information Technology.


1.To analyze, configure, install and maintain workstations, peripherals and software in support of the Medical Center functions.

2.Communicates effectively in order to provide optimal support of all departments’ Information Systems needs in a manner that promotes a professional climate throughout the Medical Center.

3.Responds to Help Desk requests from end-users; defining priorities, answering questions and resolving problems.

4.Troubleshoots problems with network systems and applications as they relate to the systems’ network.

5.Maintains knowledge of current technology.

6.Maintains current and orderly reference library.

7.Works with technical support vendors to resolve end-user issues and problems.

8.Provide support 24/7 which will include rotating on-call duties during off hours, weekends and holidays.

Position Requirements


* Associate Degree
* Bachelors Degree

Other information:

Education: BS in Computer Science or related technical degree preferred. Associates degree with three years of customer support experience is required. 

Experience: Three years of customer support in Information Technology

Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence. 

Performs other duties as assigned. 

Individual will possess commensurate combination of education, experience and qualifications. 

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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