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Practice Support/ Quality Improvement Consultant

2131 South 17Th Street
Wilmington, NC
Job ID: 2486
Date Posted: Mar 29, 2021

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Job Description



NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Practice Support Services

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: STD HRS - Standard-Exe or Office w flex

Exempt from Overtime: Exempt: Yes

What You'll Do


The Quality Improvement/Practice Support Consultant is a position within the Practice Support team of South East Area Health Education Center of New Hanover Regional Medical Center. Under the supervision of the Director of Practice Support, the consultant will provide “hands-on” guidance in multiple practice sites (primary care and specialty practices) in a six-county area surrounding Wilmington. The consultant will develop trusting relationships with the providers and office staff to provide end-to-end project management support and technical assistance with the progression towards practice transformation and improved delivery of care. Practice consultants provide individualized education and on-site and virtual coaching to help practices achieve success in value-based payment initiatives such as, but not limited to, Medicaid Transformation, NC Health Connex, Merit-Based Incentive Payment System (QPP-MIPS), Accountable Care Organizations (ACO), and Patient Centered Medical Home (PCMH). A primary function of this role is assisting practices in implementing practice redesign and utilizing practice data to improve quality outcomes, address health disparities, and support success in a value-based payment world. It is a role that requires a solid foundational understanding for the healthcare delivery system, administrative and/or clinical experience, exceptional change management ability, proven communication organizational, time management, customer service and teamwork skills. Consultants are expected to achieve proficiency levels as outlined in the core competency list skills assessment performed annually and staying up to date with current healthcare trends. The position is covered by state and federal grant funding.


1. Meet with providers and staff regularly (in-person & remote) within caseload to manage reports and/or quality improvement data while providing guidance, recommendations, and setting a plan for meeting project milestones. This includes effective relationship management, problem solving for effective progression of goals, communicating areas of concern, barriers to achieving goals and suggestions for improvement. Provide follow up notes after each practice meeting and keep internal documentations of projects, time, and effort. 

2. In partnership with Division of Health Benefits (NCDHB), provide on-site comprehensive education and assistance to help healthcare providers in Southeastern North Carolina transition to Medicaid Managed Care and post go-live support. 

3. In Partnership with North Carolina Health Information Exchange Authority (NCHIEA), deliver virtual and on-site training to educate providers about the features available in the state-designated health information exchange, NC Health Connex. 

4. Educate providers on the Quality Payment Program (MIPS) requirements. Provide coaching to improve clinical quality measures and promoting interoperability objectives as well as selection of improvement activities for optimal scoring and subsequent payment adjustments. 

5. Coach practices on ways to optimize use of the EHR, telehealth, and health information exchanges within clinical workflows, quality improvement and chronic disease management., to meet practice requests and mandated guidelines. Collaborate with practice support consulting team members across the state as well as local community partners and stakeholders to coordinate resources needed for optimal success. 

6. Maintain data on practices (i.e. status of projects, time demands, etc.) by documenting work on ‘scorecard’ and in the NCAHEC database and eventually Salesforce 

7. Follow training and practice guidelines outlined by grants, UNC AHEC’s program office, and SEAHEC. Performance that support patient and practice satisfaction as well as NHRMC’s principles of service excellence (ownership, teamwork communication, compassion). 

8. Perform other duties as assigned. 

Position Requirements

* Drivers License Class C

* Bachelors Degree

Other information:

1. Education: Bachelor’s degree in a healthcare or related field is required. 

2. Licensure/Certifications: Valid NC driver’s license (travel is required) and insurable under medical center coverage. Additional and relevant licensure/certifications (i.e. PMP, CPHQ, NCQA PCMH-CCE,) favored. 

3. Experience: Minimum of 3 years working in healthcare, preferably in a practice setting, working on quality improvement initiatives like MIPS, ACO, PCMH; practice transformation, billing/coding; or healthcare project management. Experience in practice consulting or practice management a plus. 

4. Interpersonal Skills: Organization (including planning & prioritizing), ability to multi-task and time management skills are required. Strong communication (written and oral), customer service skills, and the ability to work well with clients and within a team are also required. Comfortable leading meetings and presenting with individuals at all levels within the healthcare realm as well as responding creatively to rapidly changing environment are essential. 

5. Technical Skills: Experience using an electronic health record (EHR) system and use of remote meetings (i.e. zoom, teams, etc.) required. Must have proficiency in using hardware including, not limited to, mobile devices, computers, and printers. Proficiency in, or high level of comfort using Windows based applications including: Word, Excel, One Note, PowerPoint, and Outlook. Proficiency in or high level of comfort in learning a variety of web-based applications such as national registries. 

6. Travel: Ability to travel within South East AHEC’s six county region and occasional statewide meetings and/or conferences. 

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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