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Mgr Company Police Ops - Company Police

2131 South 17Th Street
Wilmington, NC
Job ID: 2423
Date Posted: Mar 24, 2021

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Job Description



NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Company Police

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: STD HRS - Standard-Exe or Office w flex

Exempt from Overtime: Exempt: Yes

What You'll Do


The Operations Manager (rank of Company Police Major) of Company Police works with the Director, Company Police collaboratively across NHRMC to create a safe and secure environment for patients, visitors, volunteers, staff and physicians accessing organizational services. The Operations Major assists the Director, Company Police in planning, implementation, management and delivery of police/security services for all of NHRMC. Responsible for investigation of breaches; assists with disciplinary and legal matters associated with such breaches. Ensures the day-to-day operations align with the strategic and operational goals for the Medical Center. Works with appropriate regulatory agencies to maintain Company Police Agency status. Identifies and eliminates security risks through the development and implementation of an integrated security approach that considers a blend of staff training, systems solutions and police/security staffing. Develops and maintains professional relationships with key internal/external stakeholders. Assists in all security related projects involving security technologies, such as access control, video analytics, duress alarms, infant monitoring and visitor management. Responsible for investigation of breaches; assists with disciplinary and legal matters associated with such breaches. Engages in all healthcare and Company Police Agency compliance standards to include being an active participant in the hospital’s Environment of Care, as well as all Centers of Medicare and Medicaid (CMS) and DNV. Participates in various internal councils, committees and process improvement teams. Maintains relationships with police, EMS and other local business partners.


 1. Provides on-going leadership, coaching and feedback to team members.

 2. Sets performance expectations and goals within the parameters of each team member’s job description, appropriate to the team member; identifies and oversees appropriate developmental opportunities.

 3. Establishes strategic relationships with leaders throughout the system.

 4. Actively participates in appropriate leadership meetings, developing strategic recommendations to help improve NHRMC’s security and safety program.

 5. Continuously identifies and recommends new opportunities to provide additional value to the system in a manner that is consistent with the systems goals and objectives.

 6. Maintains compliance with all healthcare safety and security based regulatory standards. This includes but is not limited to DNV, Center for Medicare and Medicaid Services, state/federal rules and requirements.

 7. Develops and maintains partnerships with community partners. (e.g. Law Enforcement, EMS)

 8. Develops and updates the Company Police documentation program. This includes, but is not limited to policies, procedures and training documents.

 9. Provides backup to Officers if there are unusual events requiring additional Officers. Serves as designee to assist Chief with management on call twenty-four hours a day.

 10. Works with the Director, Company Police on program development. Serves as a lead resource to senior management in the event of a crisis affecting any of the medical center’s locations, personnel or the New Hanover Regional Medical Center brand. 

Position Requirements

* Drivers License Class C
* Basic Law Enforcement Training

* Bachelors Degree
* Masters Degree

Other information:

Education: Bachelor’s Degree in related field. Master’s Degree preferred 

Licensure/Certifications: Required to obtain a sworn position with the Company Police Agency under General Statutes 74E within a year from hire date. Valid C Driver’s License required. Basic Law Enforcement Training Certification (BLET) required if not sworn officer at time of hire. NC Criminal Justice Education Training and Standards Advanced Law Enforcement Certification preferred. International Association for Healthcare Security & Safety Certification (IAHSS) Certified Healthcare Protection Administrator (CHSP) required within one year of qualification. 

Experience: 5-7 years of security management or law enforcement experience. Knowledgeable of city, county, state and federal laws and ordinances, taking appropriate actions in in compliance with these laws and ordinances. Liaison with local and state law enforcement agencies and other related external agencies. 

Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications. 

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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