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Admin Assoc I - CAP Services

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5301 Wrightsville Avenue
Wilmington, NC

Date Posted: Feb 9, 2021

Job Description



NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: NHRMC Orthopedic Hospital

Department: CAP Services

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: MIXED HRS - Varied length shfts-Day-Eve-Nt

Exempt from Overtime: Exempt: No

What You'll Do


Works under the direction of the CAP Manager to provide support for CAP Services and Team. Assists with the requirements of the CAP services related to charge posting, tracking, medical record management , and data collection in addition to the more traditional clerical support processes. 


1.Prepares the medical record to be sent over to HIM department for scanning and storage.

2.Completes internal client/responsible party customer service surveys, using Midas and making appropriate reports to staff and advisory board.

3.Enters patient information into department computer systems and assists with registration of clients, re-registration and maintenance of CAP client’s accounts in IBAX.

4.Requests medical records from the Medical Records for appeals and DMA quality assurance efforts.

5.Charge posts all departments charges for case management and wavier services.

6.Assists in maintaining the CAP policy book, education book and other resource tools as needed

7.Completes a variety of department specific clerical tasks such as mail, faxing, copying to assist with optimal department safety and functioning.

8.Performs key administrative functions not limited too, such as CAP reports, charts, spreadsheets, allotment boards, etc..

9.Appropriately communicates information in accordance with hospital policies and procedures.

10.Organizes and performs work effectively and efficiently.

Position Requirements


* High School Diploma

Other information:

Education: High school diploma or equivalent required. Graduate of a certified administrative associate’s program or unit clerk program preferred. 

Licensure /Certifications: None required 

Experience: Administrative experience in a healthcare environment with 3 years experience preferred. Must be proficient in Word and Excel and be able to learn new software as needed. Billing experience helpful. Experience operating business machines such as fax, copier, multiple line phones, pager. Must have computer experience including MicroSoft Office. 

Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence. 

Performs other duties as assigned. 

Individual will possess commensurate combination of education, experience and qualifications. " 

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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