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Mgr of Business Operations-CHA - CHA Administration

1505 B Doctor'S Circle
Wilmington, NC

Date Posted: Dec 9, 2020

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Job Description



NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: NHRMC PG Administration

Department: CHA Administration

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: STD HRS - Standard-Exe or Office w flex

Exempt from Overtime: Exempt: Yes

What You'll Do


Responsible for all business planning, development and implementation in assigned areas. Performs budgeting, data analysis and business performance improvements. Implements strategies to optimize revenue, minimize expenses and enhance the business performance of assigned areas. Works as a member of a self-directed leadership team which is committed to a common purpose and goals.


1.  Responsible for forecasting, planning and managing resource requirements, and collaborates with all other operations support so that resources are allocated in a manner the optimizes the hospital’s performance according to the strategic plan.

2.Monitors all revenue and expenses for assigned areas throughout fiscal year .Verifies and reconciles budgeted funds. Reports on variances and initiates corrective action. Serves as principal facilitator of budgetary process for the division.

3.Facilitates development and preparation of operational and capital budget. Works collaboratively with Finance Department and Materials Management Department throughout budget cycle.

4. Serves as the primary liaison and coordinator for departmental projects and technology implementation.

5.Compiles qualitative and quantitative analysis of metrics specific to clinical or financial outcomes. Prepares executive summaries, performs breakeven and return on investment analyses and provides other statistical interpretation on an ongoing basis. Provides management with recommendations for improving and increasing performance.

6.Collaborates with leadership in preparing unit specific dashboards and other departmental reports. Initiates action plans to address variances.

7.Coordinates business activity of assigned areas across Network and ensures consistent application of policy, procedures and practice specific to business functions of assigned areas.

8.Works with hospital’s Business Analysis and Planning and Resource Management to prepare ROIs and cost analysis by payor and compared with Premier bench marks.

9.Develops and implements business plans in assigned areas.

10. Ensures compliance with regulatory agencies specific to business functions of assigned areas.

Position Requirements


* Masters Degree

Education equivalent experience:
* MHA/MBA or other related field

Other information:

Experience: Two years related experience in healthcare environment, preferred experience in hospital operations   

Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence. 

Performs other duties as assigned. 

Individual will possess commensurate combination of education, experience and qualifications. 

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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