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Retail Operations Manager - Gift Shops

2131 South 17Th Street
Wilmington, NC
Job ID: 1559
Date Posted: Mar 30, 2021

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Job Description



NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Auxiliary Department

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: ENTERSCHED - Please Select Schedule!

Exempt from Overtime: Exempt: Yes

What You'll Do


Works under the supervision of the Director of Volunteer & Auxiliary Services. Responsible for the day-to-day operations of four Gift Shops, including staff oversight, volunteer training and retention, oversight of budget and accounting processes, and management of all retail operations.   


1.Direct all aspects of retail sales and policies of 4 Gift Shops.

2.Supervise and evaluate Gift Shop paid staff. Manage staff and volunteers in a positive, proactive manner.

3.Work with volunteer coordinators and gift shop coordinators to recruit, place, train and retain volunteers.

4.Manage staff and volunteer schedules to provide appropriate coverage..

5.Manage sale events and new projects with support from gift shop buyer.

6.Oversee invoicing process with support from Inventory Coordinator and Buyer.. Works with Auxiliary accountant to assure accuracy and flow of account information.

7.Organize and schedule annual inventory with Inventory Coordinator and Buyer.

8.Organize a system that assures the accuracy of daily reports and bank deposits.

9.Input in budget process in conjunction with Auxiliary Accountant, Director of Volunteer & Auxiliary Services, and the Auxiliary Finance Committee.

10.Maintain appropriate education and be a member in good standing with gift shop trade organizations.

11.Promote positive customer relations within the Medical Center.

Position Requirements


* Bachelors Degree

Other information:

Education: Bachelor’s Degree in business required.

Licensure / Certifications: None.

Experience: 3-5 years in retail management to include bookkeeping and marketing.

Essential Technical/Motor Skills: Ability to use the personal computer and POS inventory and sales computer system. 

Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence. 

Performs other duties as assigned. 

Individual will possess commensurate combination of education, experience and qualifications. 

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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