Works under the supervision of the Director of Volunteer & Auxiliary Services. Responsible for the day-to-day operations of three Gift Shops, including staff oversight, volunteer training and retention and management of all retail operations.
1.Direct all aspects of retail sales and policies of 3 Gift Shops.
2.Supervise and evaluate Gift Shop paid staff, with input from gift shop coordinators. Manage staff and volunteers in a positive, proactive manner.
3.Work with volunteer coordinators and gift shop coordinators to recruit, place, train and retain volunteers.
4.Manage volunteer schedule to provide appropriate volunteer coverage during weekday hours. Manage paid staff schedule to provide paid staff coverage on evenings and weekends.
5.Coordinate sale events and new projects with gift shop buyer
6.Oversee preparation of invoices for payments. Works with Auxiliary accountant to assure accuracy and flow of account information.
7.Organize, schedule, and train volunteers and staff for annual inventory.
8.Organize a system that assures the accuracy of daily reports and bank deposits.
9.Provide information to gift shop buyer about merchandise sales and trends. Provide information on merchandise that is needed in a timely fashion.
10.Input in budget process in conjunction with Auxiliary Finance Committee.
11.Maintain appropriate education and be a member in good standing with gift shop trade organizations.
12.Promote positive customer relations within the Medical Center.
