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Support Associate I - Volunteer Services

2131 South 17Th Street
Wilmington, NC

Date Posted: Nov 18, 2020

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Job Description

Description

About NHRMC

NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Volunteer Services

Full Time Equivalent: FTE: 0.400000

Work Type: 32 to 47 Hours Pay Period

Work Schedule: MIXED HRS

Exempt from Overtime: Exempt: No

What You'll Do

Summary:

Works under the supervision of the Director of Volunteer Services to provide a coordinated patient and visitor information and assistance program.

Responsibilities:

1.Provides constant, positive public relations service for the hospital, explaining policies and procedures. Greets patients and visitors, giving directions and appropriate assistance.

2.Trains and supervises volunteer assigned and provides continuing in-service education for volunteers.

3.Assumes responsibility for updates on facility or policy changes and informs desk volunteers of pertinent information in a positive, department supportive manner.

4.Provides telephone-based patient information service, frequently receiving non-patient calls and assisting with transferring them to the appropriate departments.

5.Provides general hospital information to visitor, outpatients and families, utilizing the computer as a patient information tool. Complies with all HIPPA and other confidentiality regulations.

6.Available 7 days a week, including holidays. Schedule requirements may vary from week to week and day to day.

7.Assumes responsibility as a team player, maintains schedule and substitutes as needed, in a manner that will provide adequate coverage.

Position Requirements

Credentials:

Education:
Essential:
* High School Diploma

Other information:

Education: High School

Licensure / Certifications: none

Experience: Reception, front desk or busy office experience required.

Essential Technical/Motor Skills: Good customer service skills

Interpersonal Skills: Good customer service skills.

Essential Physical Requirements: Ability to move throughout the facility and to transport patients and visitors as needed.

Essential Mental Abilities: Must be able to address multiple issues simultaneously.

Essential Sensory Requirements: Visual acuity and normal hearing and speech.

Exposure to Hazards: None

Other - Hours of Work: Afternoon, Evening, Weekend, generally in a 4-hour shift.

Population Served: Patients, visitors, physicians, employees. 

Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.

Performs other duties as assigned. 

Individual will possess commensurate combination of education, experience and qualifications.

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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