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Assistant Dir of Practice Ops - Cape Fear Heart Associates

1415 Physicians Drive
Wilmington, NC

Date Posted: Oct 12, 2020

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Job Description



NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: NHRMC Heart Center

Department: Cape Fear Heart Associates

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: STD HRS - Standard-Exe or Office w flex

Exempt from Overtime: Exempt: Yes

What You'll Do


The Assistant Director is responsible for providing leadership and direction. The Assistant Director is a resource for designing, implementing and supporting corporate tools and initiatives. The Assistant Director is responsible for achieving outcomes consistent with the organizational mission, philosophy, goals and objectives of Carolinas Healthcare Associates. The Assistant Director must maintain professional competency in the application of the principles of practice management, promote a safe environment, and perform all related job responsibilities in a safe manner


1.Acts as liaison between administration, staff, physicians, and external agencies operating within the Network.

2.Leads in the design and implementation of a Service of Operational Excellence program for the entire Physician Network.

3.Oversees the Organization in the development (and subsequent training) of various programs, including, but not limited to Employee Satisfaction and LEAN events.

4.Works to obtain cost savings by investigating and initiating group purchasing discounts.

5.Promotes education growth and development of the staff.

6.Communicates pertinent information vertically, horizontally and laterally.

7.Formulates, interprets, and implements management policies.

8.Serves as a valuable resource for miscellaneous projects at the Network and Practice level.These may be operational or financial in nature.

9.Provide ad hoc practice management services as needed by the Practices while developing the skills to independently manage all aspects of a medical office.

10.Maintains confidentiality regarding patient visits, medical information, other employees and clinical business.

11.Works with Corporate Compliance to educate physicians and staff on all compliance initiatives in accordance with CHA and applicable NHRMC policies.

Self-starter that is able to balance varying needs of a complex organization.

Position Requirements


* Bachelors Degree

Other information:

Experience: Prefer minimum of five years management experience in Healthcare Administration. Essential Technical/Motor Skills: Literate and able to communicate effectively in the English language. Must be able to operate computer systems. Experience with Microsoft Office preferred. Interpersonal Skills: Ability to develop positive interactions with patients, patient’s family, physicians and staff.

Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence. 

Performs other duties as assigned. 

Individual will possess commensurate combination of education, experience and qualifications. 

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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