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Volunteer Coordinator - Volunteer Services

2131 South 17Th Street
Wilmington, NC

Date Posted: Oct 13, 2020

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Job Description

Description

About NHRMC

NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: NHRMC Orthopedic Hospital

Department: Volunteer Services

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: STD HRS - Standard-Exe or Office w flex

Exempt from Overtime: Exempt: No

What You'll Do

Summary:
Under the Supervision of the Director of Volunteer & Auxiliary Services, oversees interviewing, orienting and scheduling of new and experienced volunteers in accordance with NHRMC regulations. Responsible for working with department directors to address volunteer needs within assigned departments. Responsible for volunteer placements, follow-up and cross training. Manages/supervises an average of 300 active volunteers to maintain volunteer activity and effectiveness within assigned areas/departments.


Responsibilities:
1. Interviews, orients, trains, evaluates, monitors volunteers and encourages cross training. Stays in contact with assigned volunteers to maintain enthusiasm, fulfillment and retention with a heavy emphasis on follow-up and communication.
2. Assists the Director of Volunteer Services with the overall maintenance and operation of the assigned Volunteer Program in house and network wide.
3. Maintains up-to-date knowledge of network’s strategic plan in order to investigate and establish new areas of service throughout the hospital system.
4. Meets with assigned department directors to identify volunteer needs. Develops and implements strategy to meet those needs. Monitors effectiveness of departmental programs.
5. With guidance from director, answers special project requests system wide and places volunteers accordingly, both short- and long-term as needed.
6. Maintains adequate volunteer schedules for assigned volunteer areas. Secures substitutes for assigned areas/departments, as needed in house and system wide. Monitors and plans for seasonal volunteer fluctuations.
7. Is responsible for maintenance of quality customer service in assigned departments. If volunteer or staff member has a complaint or suggestion with regard to volunteer services, works closely with department director or manager to rectify situation. Informs director of volunteer services as appropriate.
8. Recommends and implements appropriate education for volunteers, as required by JC, HIPPA, network and other regulations. Coordinates continuing education records for volunteers in assigned departments.
9. Supports the Director of Volunteer Services regarding departmental costs. Is aware of budget and strategic plan. Structures program to meet budget and strategic goals.

10. Maintain adequate supplies for orientation, training and ongoing programs. Applications, manuals, business cards, service descriptions, badges, parking passes, off campus placement time cards and uniforms, and other supplies as needed.
11. Assists co-workers, volunteers, visitors and patients (as needed) to promote efficiency and a positive atmosphere.

Position Requirements

Credentials:

Education:
Essential:
* High School Diploma
Nonessential:
* Bachelors Degree

Other information:
Experience: Minimum 3 years volunteer oversight and coordination. Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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