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Administrator W&C Hospital - Patient Services

2131 South 17Th Street
Wilmington, NC

Date Posted: Sep 30, 2020

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Job Description



NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Patient Services

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: ENTERSCHED - Please Select Schedule!

Exempt from Overtime: Exempt: Yes

What You'll Do

The Women’s and Children’s Hospital Administrator provides strategic and operational leadership for the growth and development of NHRMC’s Women’s and Children’s service line resulting in a full continuum of services that supports NHRMC’s strategic imperatives and the identified needs of the community. The Administrator reports to the Vice President/Associate Chief Nurse Executive.

1. As a strong leader, the Administrator serves as a liaison internally and externally, to implement and maintain a comprehensive women’s and children’s program at NHRMC and its surrounding communities.
2. The Administrator will have a close working relationship with NHRMC Leadership Team, Medical Staff and the community.
3. The Administrator maintains expertise in the clinical and financial aspects of contemporary women’s and children’s services and program management; develops strategies to advance care and leads the structured plan to deliver quality and cost effective care.
4. Utilizes data to develop and present recommendations to stake holders to develop new programs and improve services resulting in better outcomes, increased market share and profitability.
5. Serves as NHRMC spokesperson and point of contact on issues affecting the care of women and children as appropriate.
6. The Administrator will provide direction and leadership to the nursing managers, patient care services and support services colleagues involved in the delivery of care to our patients and their families.
7. The Administrator is responsible for the strategic development, planning and operational oversight of the women’s and children’s service line.
8. Accountability includes capital and operational budget preparation and maintenance, performance improvement and quality management, customer relations and community outreach.
9. Direct oversight of Clinical Director who in turn is responsible for the following areas: Neonatal ICU, High-Risk Antepartum, Labor/Delivery/Recovery Unit, OB Triage, Mother/Baby Unit, Women’s Surgical Unit, Pediatrics, Pediatric ICU, Pediatric Specialty Clinics and the Business Manager/Registry Functions.
10. The Administrator for Women’s’ and Children’s Hospital will maintain a close working relationship for the OB/Gyn outpatient clinic and Glen Meade Center for Women’s Health.
11. The Administrator works collaboratively with the Outcomes Manager for Women’s and Children’s Services to implement and monitor quality improvement and quality assurance for both nursing and medical care.
12. Provides direction to performance improvement initiatives, supports professional and regulatory preparation efforts, ensuring a focus on improved patient outcomes.
13. Works with leadership and staff to develop and implement effective DNV accreditation readiness.
14. Collaborates with clinical and non-clinical areas in the development of research projects intended for publication or grant funding application.
15. Develops and continually ensures that a planned, systematic and on-going process for monitoring, evaluating and improving departmental operations are addressed with proper communication and documentation.
16. Assists in the allocation and distribution of resources based upon patient acuity and volume.
17. Develops and implements financial analysis and reporting system to include budgets, variance analysis and resource control.
18. Collaborates with Human Resources in developing strategies that promote retention and recognition.
19. Maintains professional associations with peers on a local, state and national level.
20. Performs other duties as assigned.

Position Requirements


* Registered Nurse

* Masters Degree

Other information:
Experience: Minimum of 5 years of progressively responsible leadership experience in a hospital setting. Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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