Join our Talent Network
Skip to main content

Mgr ACS Programs - Coastal Heart Center

2131 South 17Th Street
Wilmington, NC

Date Posted: Sep 22, 2020

Returning Applicant >

Job Description



NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Coastal Heart Center

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule:  Standard

Exempt from Overtime: Exempt: Yes

What You'll Do


Reporting to and in collaboration with the Cardiac Services Administrator, this position is responsible for development and coordination of care programs for patients with all aspects of coronary artery disease.This includes but is not limited to community education, risk factor management, inpatient protocols and pathways, post-acute care and quality monitoring.


1.Responsible for the daily operations of the Cardiac Observation Unit (COU), ensuring that policies, practices, procedures and standards of performance are followed.

2.Develops departmental staffing schedules, to provide staffing to meet patient care requirements and operational requirements.

3.Develops staff using coaching for success principles, annual performance assessment, staff education assessment and facilitates staff attendance for continuing education.Manager will be responsible for all staff performance appraisal interviews with goal setting during annual performance appraisal and a review of goals at mid-year.

4.Maintains current knowledge of management theories and annually attends leadership education classes.

5.Communicates and shares information with staff in monthly staff meetings, shared governance format, other communication mediums and daily rounding.

6.Establishes multidisciplinary ACS team and leads monthly meetings.Leads ACS team to develop and meet quality improvement goals/benchmarks.

7.Maintain in-depth knowledge of AHA/ACC guidelines for ACS, NSTEMI and STEMI.

8.Monitors and reports quality data from NCDR ACTION, Mission Lifeline and PCI registries.Collaborates with cardiac services administrator to develop appropriate quality improvement projects for ACS patient care based on review of outcomes data.Makes appropriate recommendations for project success.

9.Uses LEAN methodology as framework for quality improvement initiatives.Coordinates and leads A3 projects.Determines need for concurrent data collection, defect trackers, reports, etc., and works with support departments within the network to assure data is collected and reported appropriately.

10.Leads and reports on improvement initiatives for AMI readmission and AMI mortality.

11.Participates in Interventional Cardiology and Department of Cardiac Services monthly meetings, provides program status updates.

12.Facilitates collaborative relationships with all departments in the network that provide services to ACS patients. Routinely rounds in all areas.Involves women’s services in projects to increase awareness and treatment of women and heart disease.

13.Facilitates and participates in community projects related to ACS awareness and prevention, i.e. Heart Walk, Red Dress events, Cardiac Symposium.

14.Leads development of clinical pathways, protocols and order sets for all ACS patient groups in collaboration with physicians and other interdisciplinary team members.

15.Has responsibility for leading and maintaining quality designations i.e. CPC accreditation, ACC/AHA andMission Lifeline awards.

16.Facilitates and maintains relationships with regional referral non-PCI hospitals regarding RACE program participation.Participates in RACE Committee meetings as needed.

17.Serves as resource to facilities in the region on a routine basis to assess and support the following:

  • Current state of ACS care.
  • Education and supporting materials regarding the AHA/ACC ACS/NSTEMI/STEMI guidelines
  • Support for development of ACS programs of care, to include prevention of CAD and community health.
  • Systematic changes likely to improve the likelihood and speed of therapy
  • Decision support from regional centers
  • Systems for rapid transfer for patients unable to be treated in primary hospitals.
  • 18.Coordinate, participate in, and/or facilitate education surrounding the RACE intervention to each hospital in the RACE system. Travel to referral sites to conduct invited site visits and provide educational assistance.

    19. Promotes positive relationships with EMS agencies and transfer hospitals in the region.

    20. Recommend changes and modifications to systems as required to ensure timeliness, accuracy, and efficiency.

    21. Participate in and encourage your system’s attendance at all related RACE PCI meetings.

Position Requirements

* Registered Nurse

* Bachelors Degree

Other information:

Experience: Minimum 5 years of related clinical or program experience that includes care of acute cardiac patients.   

Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence. 

Performs other duties as assigned. 

Individual will possess commensurate combination of education, experience and qualifications. 

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

Share: mail

Similar Jobs

Advanced EMT - EMS - PRN

Wilmington, NC