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Staffing Systems Administrator

2131 South 17Th Street
Wilmington, NC

Date Posted: Sep 12, 2020

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Job Description



NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Centralized Nursing Resources

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: 8HR DAY - Most of shift btwn 7A-3P

Exempt from Overtime: Exempt: No

What You'll Do


1.Organization and implementation, as well as ongoing maintenance of education and updates to clinically related systems (Ansos, e-shift, Decision Point, Visionware, etc) in collaboration with IT.

2.Work closely with the project sponsor, project leader and IS throughout implementation of new systems or upgrades to current systems. Maintain strong knowledge base for the operation of clinical applications as new ones are installed and existing ones are upgraded; pertinent to the CNRO.

3.Assess the implications on nursing operations and processes of patient care delivery when assisting in resolution of the departmental issues.

4.Participate in testing of new applications

5.Provide departmental support for new and upgraded CNRO systems.

6.Collaboration with managers and directors to ensue clinical systems are being utilized to their fullest in order to get good data.

7.Excellent communication with all areas of the organization

8.Kronos/Payroll responsibility for all CNRO personnel

9.Collaboration and communication with Bed Flow/OR/ED in order to place per diem staff where needed.

10.Will work collaboratively with Nursing Informatics, IS, Nursing and all other departments.

11.Maintains daily staffing sheets designating persons on duty and their specific floor assignments according to patient care needs per unit.

12.Responds appropriately using discretion and independent judgment to a wide variety of request from internal and external customers, in writing or verbal as required to ensure consistent and efficient operation of department functions.

13.Contacts personnel (in cooperation with Directors/Managers) to work in case of call-ins, due to illness or other valid reasons. Works to replace unexpected shortages due to sick or emergency calls outs

14.Manages the sitter lists and obtains and assigns sitters as needed. Ensures sitter process as established is followed.

15.Communicates on an ongoing basis with the Employee Health Nurse regarding any absenteeism anticipated to extend beyond five days (disability or LOAs).

16.Maintains record of orientation, overtime and double shifts for all nursing units, including records of staff solicited for specific needs.

17.Maintains record of absence and tardiness for Patient Service departments as directed.

18.Communicates with Nurse Manager or Assistant Vice President of Patient Care Services; problems with staff or schedules.

19.Communicates with Nurse Managers/CNRO Manager daily to coordinate utilization of personnel on duty during off shifts.

20.Develops and maintains constructive working relationships with Leadership personnel and staff members to promote cooperation, employee satisfaction, and customer service.

21.Other projects as assigned by the CNRO Manager/Assistant Vice President of Patient Care Services or Staffer/Analyst.

22.Maintains office records as required.

23.Prepares reports as needed.

24.Maintains time and attendance system for patient service departments as directed.

25.Acts as Administrative Assistant for the Manager of CNRO

26.Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.

27.Performs other duties as assigned.

Position Requirements


* High School Diploma


Experience: Office assistant, Health Unit Clerk, secretarial experience preferred. Health care experience preferred. Computer experience required (Access, Excel, Word); ability to manage data and create graphs.

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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