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Coord Pharmacy Technicians - Inpatient Pharmacy

2131 South 17Th Street
Wilmington, NC

Date Posted: Sep 30, 2020

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Job Description



NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Pharmacy

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: STD HRS - Standard-Exe or Office w flex

Exempt from Overtime: Exempt: Yes

What You'll Do

Works under the supervision of a Pharmacy Manager and coordinates the Pharmacy Technician practice model. Responsible for administrative oversight and supervision of the Pharmacy Technician staff while managing the day to day activities and coordinating staff development, training and education. Evaluates Pharmacy Technician performance while ensuring that the highest level of customer service is delivered to our patients, families, and visitors through the promotion of our Standards of Behavior.

1. Provides leadership to the technician support team of the Pharmacy Department.
2. Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
3. Actively contributes to the planning and achievement of departmental objectives and goals.
4. Actively contributes to the development, implementation, evaluation, and improvement of patient services, policies, and procedures.
5. Holds regular Technician meetings to discuss, assess and follows up on issues pertinent to the Pharmacy Technician group, pharmacy department, and hospital.
6. Maintains and seeks to improve employee engagement amongst the Pharmacy Technician group.

7. Maintains and updates a master schedule with daily changes, trades, and sick leave.
8. Reviews technician’s schedule and PDO requests and develops the schedule accordingly.
9. Maintains consistent coverage for all technician positions within the department including coverage for meetings, appointments, etc. Re-arranges scheduling to accommodate training.
10. Post and update technician’s schedules in timekeeping system. Reviews and follow up on tardiness and sick leave in timekeeping system. Reviews worked hours of technicians for approval of overtime.
11. Compile technician overtime and PDO data and prepare related reports.

Financial Responsibility
12. Understands and operates within the Inpatient Pharmacy budget and helps prepare budget variance reports as needed.
13. Identifies cost savings opportunities/initiatives for the organization.

Performance Evaluation
14. Creates and maintains the Performance Evaluations of the Pharmacy Technicians.
15. Monitors all relevant performance behavior.
16. Works with Manager to promote development and advancement of technicians.
17. Implements performance improvement plans when necessary.
18. Maintains coaching/disciplinary documentation for productivity, absenteeism, tardiness, professionalism, and performance.

19. Leads the recruitment process for pharmacy technicians by evaluating each applicant’s education, experience, skills, and personal traits necessary to be successful for any available position.

20. Participates as a member of the selection committee for available positions which involves participating in interviews and selecting the behavioral based interview team each candidate will meet with.

Regulatory Compliance
21. Maintains technician personnel folders including all required documentation such as technician certifications and registrations with the Board of Pharmacy.
22. Reviews medication area/unit inspections to ensure monthly completion. Documents and follows up on non-compliance.
23. Assure compliance with safety and security policy and procedures.

24. Provides orientation to new Pharmacy Technicians and oversees the pharmacy technician training program. Reviews policies and procedures with new employees.
25. Participates in orientation of new Pharmacy Residents and Pharmacists by reviewing technician’s roles and responsibilities.
26. Performs other duties as assigned by Pharmacy Leadership.

Position Requirements

* Registered Pharmacy Tech-NC

* Bachelors Degree

Other information:
Experience: Pharmacy Technology Associates degree AND 3 years of hospital Technician experience required OR
5 years of hospital Technician experience AND 1 year in a pharmacy supervisor/leadership role required. Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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