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Regional Communication Specialist - Night

2131 South 17Th Street
Wilmington, NC
Job ID: 19931
Date Posted: Apr 16, 2024

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Job Description

Description

Why Novant Health?

  • Come join a remarkable team where quality care meets quality service, in every dimension, every time. Let Novant Health be the destination for your professional growth, as you take advantage of the opportunities to advance to other roles and responsibilities!
  • 8 Magnet Designated Hospitals
  • LeapFrog Grade “A” Ratings at Novant Health facilities
  • Novant Health is recognized as one of the Best Places to Work for Disability Inclusion, Forbes Best Employers for Women in 2020, Leaders in LGBTQ Healthcare Equality and 50 Best Places for Women and Managers of Diverse Backgrounds to Work.

About the Job

Location: New Hanover Regional Medical Center

Department: Regional Transfer Center

Full Time Equivalent: full-time

Work Type: 64 to 80 Hours Pay Period

Work Schedule: 12HR NIGHT - (6:30pm - 6:30am)

Exempt from Overtime: Exempt: No

Overview

Summary:
Works under the supervision of the Manager. Uses standard work to collect and document pre-hospital patient information and notify various departments of patient pending arrival and condition.

 

Responsibilities:
1. Communicates with EMS personnel from around the region, Emergency Department staff, physicians, outlying medical facilities/physician offices, and 911 Centers to collect and document pertinent patient transport information.
2. Answers emergency and non-emergency transport radio and telephone calls, and uses standard work to document and promptly share information with appropriate staff.
3. Operates transmitting and receiving two-way radio console, weather radar system, computer database, mapping system and related equipment as designated.
4. Ensures effective communications are maintained between pre-hospital and hospital teams. Connects pre-hospital providers to appropriate hospital staff within hospital system within prescribed timelines, documents findings appropriately.
5. Communicates with the ED charge nurse to maintain current knowledge of bed availability and coordinates appropriate bed assignment for patients entering department as necessary.
6. Participates in day-to-day departmental activities, Lean performance improvement processes, staff meetings/huddles, in-services and committees.
7. Conducts self in professional manner, using AIDET in radio and telephone communication techniques.
8. Protects the privacy of patient information in accordance with Hospital Policy and HIPAA guidelines.
9. Activates system codes and alerts for time sensitive patients and disaster scenarios as per standard work and policy.
10. Maintains an awareness of all communication systems and notifies Manager of any malfunctioning equipment.

Qualifications

  • Education: High School Diploma
  • Experience: EMS dispatch experience preferred. Knowledge of medical terminology required. Medical transport terminology and experience preferred. Working knowledge of alpha/numerical paging systems, web based programs, electronic medical records, and advanced phone systems. 
  • Credentials: Emergency Medical Tech or Certified Flight Coordinator preferred.

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

  • Our team members are part of an environment that fosters teamwork, team member engagement and community involvement.
  • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

#JoinTeamAubergine #NovantHealth. Let Novant Health be the destination for your professional growth.

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