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Mgr Business Operations - NHMG Administration

5145 South College Rd
Wilmington, NC
Job ID: 20658
Date Posted: Apr 1, 2024

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Job Description



NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Medical Group

Department: NHMG Administration

Full Time Equivalent: FTE: 1.0

Work Schedule: 9HR DAY

Exempt from Overtime: Exempt: Yes

What You'll Do

Works under the leadership of the Practice Administrator. Responsible for all business planning, development and implementation in the assigned practice sites. Implements strategies to optimize revenue minimize expenses and enhance business performance. Performs budgeting, data analysis and business performance improvements. Assists in all aspects of practice as needed. Work with core management and supervisory staff to resolve day-to-day problems/issues within practice.

Responsibility I: NHRMC Standards of Performance
• Ownership – responsible for all outcomes of efforts and actions
• Teamwork – demonstrates a willingness to assist co-workers and to accept additional assignments as requested to support the Practice and Network efficiently by acting as a team player and working well with others
• Communication – acknowledge patients and co-workers, listen attentively while maintaining eye contact and speaking to them directly and respectfully
• Compassion – be an advocate for patients, families and teammates. Show them you care and always follow up.

Responsibility II: Leadership
• Coordinates business activity of assigned areas and ensures consistent application of policy, procedures and practice specific to business functions of assigned areas.
• Participates in all aspects of mandatory practice meetings, to include; core management, supervisor, compliance, operating committee and Advisory Boards.

Responsibility III: Financial
• Compiles qualitative and quantitative analysis of metrics specific to clinical or financial outcomes. Prepares executive summaries and provides other statistical interpretation on an ongoing basis. Provides the Practice Administrator with recommendations for improving and increasing performance
• Works with the Practice Administrator to assure quality outcomes of patients and leads related performance improvement activities. Develops and continually ensures that planned, systematic, and on-going processes for monitoring, evaluating, and improving departmental operations are addressed with proper communication and documentation

Responsibility IV: Operational
• Develops long and short range operational and capital budgets which are supported by the organizations long and short range plans and objectives. Recommends budget modifications as required.
• Develops and implements business plans in assigned areas
• Responsible for overseeing the operation, staffing, and productivity of satellite offices for which he/she is assigned
• Assesses external and internal customer satisfaction through daily rounding, visibility within the practice and utilizing patient satisfaction, employee satisfaction, and physician satisfaction reports as a measurement.
• Uses LEAN techniques to improve processes that help to achieve practice and network goals. Coordinates staff and physician participation.
• Ensures compliance with regulatory agencies specific to business functions of assigned areas.
Responsibility V: Staffing
• Completes/ensures completion of evaluations on staff in a timely fashion. Assists with ACP annual reviews as appropriate
• Coordinates the staffing of all areas of responsibility, including the recruitment, hiring, cross-training, and assignment of staff to ensure appropriate levels of qualified staff at all offices on a day to day basis.
• Responsible for ensuring staff are trained in their job functions and trained when new regulations and requirements are established
• Provides emergency support for all office staff positions, as needed, due to staff shortages

Position Requirements



* Bachelors Degree

Other information:
1. Education: Bachelors degree in Business or Health or 10 years related experience. MBA/MHA preferred.
2. Licensure / Certifications: None, CPC or CCS strongly preferred
3. Experience: At least 3 years’ prior experience (with BS degree)
Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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