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Support Specialist Clinical - HC - HC - Admin

7864 Us Highway 117 South
Rocky Point, NC
Job ID: 20202
Date Posted: Mar 21, 2024

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Job Description



NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: NHRMC Home Care

Department: HC - Admin

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: STD HRS - Standard-Exe or Office w flex

Exempt from Overtime: Exempt: No

What You'll Do

Responsible for routine clerical duties related to patient care delivery, including phone responsibility and assuring medical documentation and patient scheduling flows in a coordinated and efficient manner.

1. Timely management of assigned reports and work queues related to patient care and clinical documentation.
2. Accurately schedule home health visits to meet the needs of the patient and maintain compliance with physician orders.
3. Responsible for outgoing faxes and the routing of incoming faxes.
4. Scans/files all medical documentation in the medical record accurately and timely.
5. Assists with ordering DME equipment as requested by the home health staff.
6. Answers and routes phone calls appropriately.
7. Maintains all medical records secure and confidential.
8. Collaborates with supervisor for clinical decisions that affect patient care and scheduling.
9. Respond appropriately to scheduling conflicts such as emergencies or staff call outs
10. Scheduled in weekend and holiday call rotation.

Position Requirements


* High School Diploma

Other information:
1. Education: High School diploma or equivalent. Two year degree preferred in health or business related field.
2. Licensure: None
3. Experience: 2 years experience in a clinical or healthcare setting, EPIC experience preferred.
Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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