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Support Associate II

This job posting is no longer active.

2131 South 17Th Street
Wilmington, NC
Job ID: 19749
Date Posted: Mar 11, 2024

Job Description

Description

Why Novant Health?

  • Come join a remarkable team where quality care meets quality service, in every dimension, every time. Let Novant Health be the destination for your professional growth, as you take advantage of the opportunities to advance to other roles and responsibilities!
  • 8 Magnet Designated Hospitals
  • LeapFrog Grade “A” Ratings at Novant Health facilities
  • Novant Health is recognized as one of the Best Places to Work for Disability Inclusion, Forbes Best Employers for Women in 2020, Leaders in LGBTQ Healthcare Equality and 50 Best Places for Women and Managers of Diverse Backgrounds to Work.

 

About the Job - #EntryLevel - This is an entry-level position, that will work approximately 32.5 hours per week

Location: New Hanover Regional Medical Center

Department: Guest Services

Full Time Equivalent: full-time

Work Type: 64 to 80 Hours Pay Period

Work Schedule: Monday - Friday, 12:30pm - 7:30pm, holiday rotations required

Exempt from Overtime: Exempt: No

Overview

Summary:

Provide positive public relations for the hospital, doctors, nurses and families who utilize the Surgical Family Waiting Room. Act as liaison between surgery staff and family members. Oversee schedule for all Surgical Waiting Volunteers. 

 

Responsibilities:

1. Keep the daily surgical listing up to date with appropriate information about family or others who are waiting for a patient in surgery. 2. As families check in, provide pager and instructions on where to wait for surgery to end. Pull face sheet for patient, log arrival into HSM and give pager to the family. Once surgery is underway, if a family wishes to leave, stress the importance of 1 or 2 members staying in the immediate area. 3. When nurse calls or physician comes to the room, page family to hear report on surgery. 4. Direct families to appropriate location to be reunited with patient. 5. If Day of Surgery, Pre-Op, Post-Op, or Recovery (PACU) request family members, please escort them whenever appropriate. If no escort can be arranged, provide a map and clear directions to the area. 6. Inform hospital appointed liaison or appropriate coordinators of any problems or high stress among families. 7. Evening/Closing Volunteers: Inform the Liaison or PACU that you are leaving. Call in any remaining pagers. Inform the remaining waiting families they will need to answer the telephone. Set pagers on the charger rack and lock up the pager cabinet with the silver keys. Replace the key in the inside pocket of the book and return the book and key to the front main desk. 8. Maintain schedule for all volunteers and work with volunteers to get subs and provide adequate coverage for SWR. 9. Assume responsibility as a team player, maintains schedule and substitutes as needed, in a manner that will provide adequate coverage for the front desk. 10. Effectively demonstrates the mission, vision, and values of NHRMC on a daily basis. 11. Performs other related duties as required. 

Qualifications

  • Education: High School Graduate
  • Licensure / Certifications: none
  • Experience: 2-3 years reception, greeting, customer service preferred 

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

  • Our team members are part of an environment that fosters teamwork, team member engagement and community involvement.
  • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

#JoinTeamAubergine #NovantHealth. Let Novant Health be the destination for your professional growth.

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