The team member’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system’s vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. The team member will use Novant Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience. Responsible for community-level response to violence. Implements data collection and analysis, and uses Microsoft tools for tracking data. Leads comprehensive violence prevention efforts, including establishing and maintaining collaborations with key community partners. Provides victim advocacy 50% of the time. Committed to assisting victims and has acceptance of social and cultural diversity.
Essential Functions •Violence Prevention and Administrative Activities (50%) •Uses evidence-based practices to provide strategic direction to prevention efforts. •Maintains collaborative relationships with community partners to ensure seamless delivery of services for vulnerable patients •Designs, implements, and conducts ongoing process and outcome evaluation for prevention strategies and project implementation. •Maintains continuous quality improvement and evaluation plan. •Develops and conducts community education on public safety issues. •Oversees and executes administrative tasks. •Partners with internal stakeholders to write grants to ensure continuity of programs in addition to strategic expansion. •Maintains participation in existing violence intervention teams, meetings, and community projects •Implements data collection and analysis and maintains tracking and documentation logs •Responsible for effective personnel management of Violence Intervention Specialists through supervision, including training, directing meetings, mentoring, and instilling a commitment to our cause •Direct Client Services (50%) •Takes the lead to provide immediate trauma-informed assessment and crisis intervention for victims of penetrating trauma in collaboration with the Trauma team, Emergency Department, and Social Work/Care Coordination when first admitted and throughout hospitalization. •Provides trauma-informed advocacy, case management, and support to patients after leaving the hospital, including frequent follow-up contact with the patient, family/support network, and service providers to ensure continuity of care. •Spends significant time in community settings-patient homes, physician practices, community gathering places, and other agencies performing outreach to form strong relationships. •Provides consultation to hospital providers on high-risk cases involving community violence •Collaborates and provides referrals to community service providers for ongoing services, resources, and opportunities to facilitate recovery, including mental health, employment, and education. •Contributes to program evaluation and development through timely and thorough documentation of all client and provider interactions utilizing electronic medical record; collaborate and follow up with providers in a timely and appropriate manner. •Participates in rounds with Trauma team and case reviews as needed. •Works collaboratively with community entities. •Takes the lead on delivering education to health care providers on the culture and impact of community violence and trauma for the population served. •Ensures linkage to a medical provider following hospitalization to further address trauma related injuries, and for long term preventative care.
* High School Diploma
Education: High School or GED required. 2 Year / Associate Degree preferred in Public Health, social work, or any related field
Experience: 1 year experience providing supervision required. 1 year experience required working in violence prevention, trauma, or with community-based organizations
Refer to the Life Support Training Policy NH-HR-3096.
Additional Skills/Requirements (required) •Proficiency in Microsoft Suite applications •Driver’s license and vehicle available for community based work •Excellent communication skills
Additional Skills/Requirements (preferred) •Certifications or courses taken related to violence intervention skills •Experience in working in a health care setting •Experience in assisting patients or professionals to intervene safely with community violence via trauma informed care model