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Medical Support Specialist-CHA - Heart&Vascular Institute Assoc

1415 Physicians Drive
Wilmington, NC
Job ID: 19430
Date Posted: Feb 6, 2024

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Job Description


Why Novant Health?

  • Come join a remarkable team where quality care meets quality service, in every dimension, every time. Let Novant Health be the destination for your professional growth, as you take advantage of the opportunities to advance to other roles and responsibilities!
  • 8 Magnet Designated Hospitals
  • LeapFrog Grade “A” Ratings at Novant Health facilities
  • Novant Health is recognized as one of the Best Places to Work for Disability Inclusion, Forbes Best Employers for Women in 2020, Leaders in LGBTQ Healthcare Equality and 50 Best Places for Women and Managers of Diverse Backgrounds to Work.


About the Job

Location: NHRMC Heart Center

Department: Heart&Vascular Institute Assoc

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: 8HR DAY - Most of shift btwn 7A-3P

Exempt from Overtime: Exempt: No


Responsible for all daily registration, scheduling, charge entry, insurance eligibility, updating demographics/insurance information, collecting / posting co-pays. Additionally, serve as a medical assistant supporting all clinical duties up-to and including rooming, obtaining vitals, phlebotomy, injections and documenting all in the patient medical record. Scope of duties: Medical office/front desk 50% - Clinical support 50%.


Responsibility II: Daily Preparation / Check-in
• Maintains reception area, to include waiting room
• Verifies insurance eligibility
• Prints and or maintains appropriate documents to support patient encounters
• Ensures that all patients are greeted in a timely manner
• Provide necessary forms on completion and signatures, reviews for accuracy and notifies the clinical staff when the patient is ready
• Monitors waiting rooms and communicates wait times to patients
• Collects co-pays and logs them appropriately at the time of check in
• Contact patients by telephone to communicate scheduling information within established time frames
o Performs new patient reminder telephone calls within 24 hours of scheduled appt
o Contacts patients who “no-show” within 24 hours of their missed appt
o Contacts new patient referrals within 24 hours to schedule first appt
• Prepares the patient medical record for upcoming visits
• Appropriately documents all vendors, non-patients in the appropriate tracking mechanism
Responsibility III: Check In/Out
• Ensures that patients have all information and questions answered about their health and treatments received, to include future appointments and receive an after visit summary [AVS]
• Ensures charge entry reconciliation occurs daily
• Obtain any required prior authorizations for patient if being referred for required services outside of the clinic i.e. diagnostics to include imaging, laboratory, surgery and specialty home health and pharmaceuticals
• Completes all documentation for observation, planning and evaluation of care provided to patients
• Performs cash management protocols as assigned
• Responsible for learning and applying information on all insurance plans, correctly identifying and entering into the electronic medical record
• Must have the ability to identify and resolve collection issues by collaborating and working with CHS and CHA teams

Responsibility IV: Clinical
 Recording patient interview, history and chief complaint
 Ability to obtain an accurate set of vitals
 Ability to perform routine EKG and document accordingly
 Strong working knowledge of current medications, dosing information and prescribing requirements
 Prepares and administers medications, vaccines and treatments with knowledge of purpose and adverse effects of nursing care provided
 Ability to comfortably administer respiratory therapies; i.e. nebulizer treatments
 Change dressings, applying bandages, removing sutures and other first aid procedures.
 Phlebotomy and collection of specimens
 Providing patient education with regards to office policies, medications, management of diseased, home treatments and special diets
 Assisting the physician with exams and minor office surgery
 Maintaining supplies, equipment, stocking and sterilizing instruments
 Recording accurate refrigerator temperature logs daily, as well as spore testing on Autoclave’s
 Disposing of biohazard waste according to OSHA standards
 Performing accurate, legal, and ethical documentation at all times
 Maintains compliancy within regulatory agencies such as HIPAA, OSHA and CLIA and the accrediting body if applicable

Responsibility V: General Practice Duties
 Must have physical exam and annual TB skin testing
 PHI – refrain from discussing Patient Health Information in public in accordance with HIPAA guidelines and policies
 Ability and flexibility to cover various medical offices when needed
 Assists in training other staff as needed and is willing to cross train
 Performs cash management protocols as assigned
 Adheres to company policy on continuing education programs, i.e. Annual HIPAA training
 Adheres to departmental dress codes as observed by onsite leadership and wears picture identification badge in a visible location 100% of the time.



* High School Diploma

Other information:
Experience: Prefer least 1 year previous primary care, urgent care or internal medicine, medical office experience working within a patient registration, reception or billing role as well as experience in working in a medical assistant capacity. Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

  • Our team members are part of an environment that fosters teamwork, team member engagement and community involvement.
  • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

#JoinTeamAubergine #NovantHealth. Let Novant Health be the destination for your professional growth.

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