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Registration Clerk - PMH

This job posting is no longer active.

507 E Freemont St
Burgaw, NC
Job ID: 19361
Date Posted: Feb 16, 2024

Job Description


Why Novant Health?

  • Come join a remarkable team where quality care meets quality service, in every dimension, every time. Let Novant Health be the destination for your professional growth, as you take advantage of the opportunities to advance to other roles and responsibilities!
  • 8 Magnet Designated Hospitals
  • LeapFrog Grade “A” Ratings at Novant Health facilities
  • Novant Health is recognized as one of the Best Places to Work for Disability Inclusion, Forbes Best Employers for Women in 2020, Leaders in LGBTQ Healthcare Equality and 50 Best Places for Women and Managers of Diverse Backgrounds to Work.


About the Job

Location: Pender Memorial Hospital

Department: Patient Registration

Full Time Equivalent: FTE: 0.900000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: 12HR ROT - Rotating shifts

Exempt from Overtime: Exempt: No



Performs primary job duties in a positive and friendly manner to convey a caring and responsive attitude to the patients who come for service. Ensures that all accurate information is gathered at time of registration to provide accurate billing to insurance companies. Asks patients for copays, deductibles and coinsurance amounts at time of registration or discharge. Shows a professionalism that is reflective of the hospital’s policies to give the patient satisfaction in the service they are rendered.


1.Ensures that all patients are acknowledged and registered in a timely manner.

2.Ensures that all patient demographic data and all necessary billing information are accurate.

3.Completes all additional required forms properly such as MSP, ABN admission paperwork etc…

4.Obtains necessary signatures and/or legal consent on all forms.

5.Verifies insurance and pre-authorizes care when necessitated by insurance plan and service provided.

6.Accurately notes patient financial file with correct billing information as it is received (billing address, mailing address, subscriber #'s)

7.Maintains department and work station supplies.

8.Completes all logs including the ED log and in-patient log book.

9.Completes task of making copies of charts and organizes them appropriately before shift change.

10.Provides each patient with billing information sheets and explains policy regarding copay and charity care.

11.Collects money as outlined in current Pender Memorial Hospital policies.



* General Education Degree

Other information:

Experience:Previous medical office or hospital experience preferred.Working knowledge of hospital operations and medical billing preferred.   

Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence. 

Performs other duties as assigned. 

Individual will possess commensurate combination of education, experience and qualifications. 

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

  • Our team members are part of an environment that fosters teamwork, team member engagement and community involvement.
  • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

#JoinTeamAubergine #NovantHealth. Let Novant Health be the destination for your professional growth.

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