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Patient Accounts Technician (REMOTE)

This job posting is no longer active.

3151 S. 17Th Street
Wilmington, NC
Job ID: 19350
Date Posted: Feb 27, 2024

Job Description

Description

Why Novant Health?

  • Come join a remarkable team where quality care meets quality service, in every dimension, every time. Let Novant Health be the destination for your professional growth, as you take advantage of the opportunities to advance to other roles and responsibilities!
  • 8 Magnet Designated Hospitals
  • LeapFrog Grade “A” Ratings at Novant Health facilities
  • Novant Health is recognized as one of the Best Places to Work for Disability Inclusion, Forbes Best Employers for Women in 2020, Leaders in LGBTQ Healthcare Equality and 50 Best Places for Women and Managers of Diverse Backgrounds to Work.

About the Job

Location: NHRMC Business Center A

Department: Patient Accounts

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: STD HRS - Standard-Exe or Office w flex (REMOTE)

Exempt from Overtime: Exempt: No

Overview

Summary:
The Patient Account Technician will perform a variety of work activities associated with one or more functional areas within the Patient Accounts department. The Patient Accounts department is responsible for the billing and collection of patient accounts, cash posting of payments to those accounts, and providing of customer service to patients regarding the disposition of their accounts. Productivity standards must be met according to expectations. Global Departmental goals must be met according to standards set forth by the Director, Manager, or Coordinator.

Responsibilities:
1. Performs a variety of duties and responsibilities within PFS to include, but not limited to, billing and insurance following-up, accurate payment posting to patient accounts, serving as customer service representatives for patients who call or present in person to request information/assistance on their accounts.
2. Meet all standards and goals set at the beginning of each fiscal year.
3. Function independently in a high volume, multi-task setting. Must competently work within a highly computerized/technical environment. Demonstrate knowledge and understanding of regulatory entities that impact Patient Accounts environment, i.e. local, state and federal guidelines/regulations.
4. Initiates, prepares and types correspondence.
5. Able to identify and interpret payment variances in expected reimbursement, ensuring accurate reimbursement from third party payers.
6. Maintain courteous and cooperative working relationships with peers, patients and other medical center team members.
7. Participates in and / or leads the development, validation and implementation of standard work documents.
8. Follows Standard Work to perform at the highest level of productivity and efficiency.
9. Provide follow up and billing support as needed to Customer Service and other departments within the organization.
10. Interact and communicate professionally and appropriately with other departments, but not limited to coding, medical records, case management and compliance.
11. Resolves all system edits expediently, to include but not limited to, work queues, reports, audits in Epic, LDA, FISS and the Claims Scrubber system
12. Resolve and rebill insurance claim denials that are received under Billing Ownership for all payers.
13. Participates in A/R projects as needed/required.
14. Maintains and adjusts schedule to enhance team/department performance.
15. Maintains and promotes customer satisfaction.

Qualifications

Credentials:

Education:
Essential:
* High School Diploma

Other information:
Experience: Two years of patient accounting experience Knowledge of medical terminology, billing, follow-up, and collection practices. Epic EMR preferred. Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

  • Our team members are part of an environment that fosters teamwork, team member engagement and community involvement.
  • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

#JoinTeamAubergine #NovantHealth. Let Novant Health be the destination for your professional growth.

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