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Social Worker- Case Manager

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2131 South 17Th Street
Wilmington, NC
Job ID: 18484
Date Posted: Apr 23, 2024

Job Description



NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Case Management

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: STD HRS - Standard-Exe or Office w flex

Exempt from Overtime: Exempt: Yes

What You'll Do

Works under the direction of the Manager of Case Management. Collaborates with the individual, family, physician, interdisciplinary team and payer to plan, organize, coordinate, and monitor the provision of quality and efficacious healthcare services and resources to promote optimal clinical, financial, and satisfaction outcomes. Assists the CRS team with specialized support to patients and families in substance abuse, new diagnosis of catastrophic disease, end of life counseling and advanced care planning, placement education, and complex family dynamics.

1. Conducts comprehensive psychosocial assessments with high risk populations to enhance the plan of care, provide appropriate interventions, and recommendations for follow-up care and services.
2. Practices within the strength-based perspective to identify patient and family strengths and assist patients in building on these strengths to empower them to work toward positive change.
3. Provides counseling and crisis intervention as an immediate support to families, patients and significant others, coping with difficult situations within the acute care setting, as well as a preventative intervention to assist patients and families in improving functional problem solving.
4. Provides and facilitates educational and/or process groups with specific populations in areas of the medical care setting as needed (i.e., newly diagnosed medical illness, coping with grief and loss, life style change)
5. Serves as a resource to patients and families in dealing with and managing conflict that can occur during an acute medical crisis.
6. Facilitates the adoptive process and release of children taken into custody.
7. Assesses the need for guardianship and facilitates the guardianship process.
8. Assumes level of “expert” knowledge of community resources and facilitates connecting patient/families with needed services. Facilitates referrals for patients who have lack of financial resources to support their health care needs, connecting them with resources such as Department of Social Services for Medicaid, prescription support programs, and the like.

9. Assists the medical team in assessment of patients with emotional and behavioral disorders, substance abuse and dual diagnosis patients, provides supportive counseling to these patients, their families and significant others during the hospital stay, and assists them in making follow-up arrangements or transfers to more specialized treatment facilities
10. Assists patients and their families in addressing issues and concerns relating to domestic violence or abusive relationships including facilitating receipt of services to empower safety.
11. Hospital Liaison to assist the Department of Social Services with protective services.
12. Facilitates/Assists patients/families in open discussions regarding advanced care planning to aide in their decision making of end of life care.
13. Utilize complex decision making and problem solving skills that facilitate developmentally appropriate patient outcomes.
14. Acts as an advocate for the patient to ensure their needs are met and their rights protected.
15. Conducts patient and family meetings to discuss various options for next level-of-care including establishing a home support system or alternative living placement plan, which is realistic in relation to the patient’s present and potential function, emotional, and developmental capabilities and is attainable in relation to resources available (i.e., elderly, homeless).
16. Participates in outcomes measurement to enhance and improve the quality of services provided to patients and families.
17. Facilitates completion of Level II PASARRs for patients seeking SNF placement per State guidelines.
18. Facilitates placement of patients who are involuntary commitment, especially transfers to out facility locations.

Position Requirements


* Licensed Clinical Soc Wkr

* Masters of Social Worker

Other information:
Experience: Minimum of 2 years experience in a health care setting preferred. Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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