| Job Summary: The team member’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system’s vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. The team member will use Novant Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience. The Nurse Manager’s primary job responsibility is to deliver the most remarkable patient experience, in every dimension, every time. The Nurse Manager facilitates an environment that allows staff to be present with patients and their families by supporting their desire to positively impact the health and well-being of our patients, our families, and our communities through the nursing process. The Nurse Manager strives to spend at least 50% of his/her time on the unit and is visible, present and available to staff to provide necessary mentoring, teaching and support. Nurse Managers develops and maintains collegial relationships with physicians, clinical educators and other interdisciplinary team members. She/he provides leadership and creates a strategy to achieve the best outcomes including but not limited to quality, financial vitality, employee and customer satisfaction. Understands and applies: current and future trends/practice in area of responsibility; regulatory and governing standards, policies and procedures; information systems and software used in area of responsibility; equipment used in performing assigned duties; application of safety and infection control policies and procedures; skills in interviewing and selection process; understanding of budgeting, staffing, payroll and purchasing processes; implementation of competency, feedback, development and progressive discipline processes; teambuilding, conflict management, and interpersonal relationship skills; principles of adult learning and teaching methods/models; decision making, project leadership and consultation, delegation and communication skills; customer needs and expectations and knowledge for improvement to exceed customer expectations; principles of change management. Essential Skills: | • | Mission, Vision and Values: Creates a shared vision with team members that states the department’s role in helping achieve the strategic plan and acts consistently with Novant Health’s Mission, Vision, Values and Service Standards. | | • | Leadership: Creates, supports and maintains a culture of professional accountability. Grows and nurtures nurse leaders and team members. Creates and maintains a healthy work environments that results in improved patient outcomes, retention, and organizational excellence. Facilitates decision making within the department. Acts with honesty and integrity with employees and patients/families, showing and speaking with respect for the rights of others, human dignity, and diversity. Makes decisions in a timely manner. Coordinates the provision of patient care through delegation, problem solving, time management and organizational skills. Utilizes the ANA Scope and Standards of Practice, Code of Ethics for Nurses with Interpretive Statements, Novant Health Nursing Practice Model – Duffy’s The Quality - Caring Model©, evidence based practice and guidelines from formal nursing organizations as the foundation for nursing practice. Assures that team members provide care that is consistent with The Joint Commission and other regulatory requirements. Actively participates in unit practice and best practice committees. Promotes collegial relationships with physicians and other professional groups. Removes barriers for staff to assure optimal patient safety and satisfaction. Meets and maintains requirements of a Registered Nurse. Develops and implements plan for self-development in collaboration with the Director of Nursing or Nurse Executive. | | • | Interpersonal Effectiveness and Communication: Creates an environment that supports and respects diversity where all team members feel safe, included, and free to contribute to the success of Novant Health. Partners with family and patients to resolve concerns related to the delivery of health care. Communicates with and involves the team through regular dialogue with all team members. Coaches and mentors the team in order to achieve our goals. Provides progress updates to staff in a timely manner, based on team’s needs. Utilizes communication methods and tools to deliver information that improves quality of personal and organizational decisions. Ensures timely and consistent communication. Participates in appropriate committees and teams. Makes unit/departmental rounds utilizing our leadership competencies/skills/tools. Interacts with and contributes to the professional development of team members, peers and other leaders. Inspires team members and helps connect the work of nursing to the goals of the organization. | | • | Business Acumen: Upholds organizational policy and procedure. Provides project/process consultation. Shows imagination through creative solutions. Displays interest and willingness to try new things; takes risks. Monitors operations on a continual basis. Develops and coordinates unit based initiatives or programs for a defined population. Participates in marketing/community activities related to the service line for Novant Heath. Utilizes productivity tools and supports the unit care team model to promote safe and effective staffing. | | • | Quality Improvement: Evaluates factors related to safety, outcomes, and effectiveness and develops and implements improvement plans as needed. Makes decisions based on an understanding of data trending and variation. Embraces change and acts as a change agent. Is a live-long learner. Develops and implements an education plan for areas of responsibility annually in collaboration with Nursing Practice Education and Research. Monitors and improves staff satisfaction through recruitment and retention initiatives. | | • | Customer Service: Creates an environment that promotes accountability through inspiration, coaching, and mentoring . Regularly makes the services standards a part of their dialogue when rounding with the team. Ensures team members and self respond to customers in a timely manner. Monitors customer satisfaction scores and makes changes for improvement. Works with team members to develop or improve processes to assure a Remarkable Patient Experience. Celebrate accomplishments with team. | | • | Human Resources and Organizational Development: Provides ongoing and annual feedback to team members on performance through mentoring and coaching staff in developing plans to achieve personal career goals. Provides for education and training of team members. Promotes and supports nursing Clinical Ladder program. Builds teams and partnerships. Monitors, evaluates and coordinates workload trends and manages resources to meet patient care needs. Promotes retention and recruitment. Mentors team in development of leadership skills and maximizes their potential. Creates an environment that supports professional growth and development. Develops succession plans for team members. | | • | Financial Management: Manages positions within the department to achieve quality and productivity and meet budget. Develops the annual operations and capital budgets. Manages the department budget (measures, monitors, and balances human and material resources). Provides input for strategic planning for system/facility and community.
Additional Skills:
Understands and applies: current and future trends/practice in area of responsibility; regulatory and governing standards, policies and procedures; information systems and software used in area of responsibility; equipment used in performing assigned duties; application of safety and infection control policies and procedures; skills in interviewing and selection process; understanding of budgeting, staffing, payroll and purchasing processes; implementation of competency, feedback, development and progressive discipline processes; teambuilding, conflict management, and interpersonal relationship skills; principles of adult learning and teaching methods/models; decision making, project leadership and consultation, delegation and communication skills; customer needs and expectations and knowledge for improvement to exceed customer expectations; principles of change management. |
Credentials:
Essential:
* Registered Nurse Education:
Essential:
* Bachelor of Science Other information: 1.Education: Bachelor’s degree required. BSN preferred. 2.Licensure/Certifications: Current license to practice professional nursing in the State of North Carolina. BCLS required and certification in departmental specialty (CNOR) preferred. 3.Experience: 5-10 years’ experience as an RN (3 within OR operations) and 3-5 years of progressive leadership experience |
