The team member’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system’s vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. The team member will use Novant Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience. The Care Associate provides and documents assistance to patients with activities of daily living, comfort measures, and maintains a safe and clean environment under the direction and supervision of a Registered Nurse.
Essential Functions • Maintains patient confidentiality at all times. • Immediately notifies nurse of changes in patient's condition or behavior. • Immediately notifies nurse of vital signs and finger stick blood glucoses outside of normal ranges. • Assists patients with hand hygiene and personal care by obtaining and setting up bath supplies, obtaining linens, and providing clean gown. Assists patients with comfort measures by providing additional blankets and pillows, straightening bed sheets, fluffing pillows, and adjusting room temperature. Makes unoccupied bed. • Keeps patient rooms clean and neat by gathering supplies and stocking rooms, tidying room clutter, emptying trash, and removing dirty linen. • Assists with patient's nutritional needs by preparing patients for mealtime by passing trays and picking up trays. • Assists with patient's elimination needs by bringing bedpan/urinal and assisting to bathroom. • Adheres to safety measures: Uses side rails as needed, keeps call bell close to patient, employs infection prevention measures (handwashing, posted isolation precautions, universal precautions). Utilizes safety devices and good body mechanics to avoid injury to patient or self. Employs emergency restraint removal when needed. Initiate, maintain, and verify bed alarms. Assists with patient mobilization as directed by nurse. Cleans equipment according to policy and returns it to appropriate area and unit. Maintains cleanliness in patient room, utility room, and desk area. Keeps hallways clear of equipment. Participates in hourly rounding. • Obtains and records vital signs using electronic equipment: temperature (oral and axillary), pulse, respirations, blood pressure, pulse oximetry. Obtains capillary blood glucose readings using point of care testing device. Measures height and weight (stand-up scales/bed scales). • Assists in admission, discharge, and transfer process: Gathers and labels patient belongings for transfer or discharge and accompanies patient when indicated. Orients patient/family in use of call bell, lights, phone, emergency call bell, and television. Provisions bedside tablets for patient use. • Documents accurately and timely in the medical record. • Teamwork: Develops and maintains positive relationships with team members/internal customers. Consistently demonstrates a willingness to adjust activities to accommodate the needs of team members/internal customers. Offers assistance to others when time is available. Assists with resolving conflict by using chain of command, as appropriate. Accepts responsibility for actions and responds positively upon feedback from others.
* High School Diploma
Education equivalent experience:
* High School or GED
Education: High school or GED required.
Refer to the Life Support Training Policy NH-HR-3096.
Licensure/certification: Completion Novant Health sponsored training program required. Life Support Responder (within 90 days of employment) required. Completion of Novant Health Safety Attendant training required.
Additional Skills/Requirements (required) • Upon completion of the Novant Health sponsored training program, the Care Associate works within the guidelines of nursing and Novant Health policies and procedures. • Must exhibit strong communication skills; ability to write effectively; effective computer skills, and strong customer service skills. Additional Skills/Requirements (preferred) • Basic computer skills for documentation. • Medical Unit Receptionist (MUR) and Safety Attendant duties may be assigned as determined by unit leaders and unit needs. If needed in the MUR role, the Care Associate must be able to perform the MUR skills as indicated in the MUR job description. If needed in the Safety attendant role, the Care Associate must complete appropriate training and be able to perform the Safety Attendant skills as indicated in the Safety Attendant job description.