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Patient Access Coordinator

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2131 South 17Th Street
Wilmington, NC
Job ID: 17072
Date Posted: Nov 17, 2023

Job Description



NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Patient Access

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: MIXED HRS - Varied length shifts Day-Eve-Night (Mon: 8a-4:30p; Tue-Fri:10p-6:30a)

Exempt from Overtime: Exempt: No

What You'll Do


The Coordinator, Patient Access coordinates daily activities in support of the Patient Access Manager/Director in a variety of department operational tasks for a specific area of Patient Access. This position is accountable and responsible for assuring quality of patient accounts and providing support to the Director and Managers. The Coordinator tracks/monitors employee productivity and work queues, provides updates on activities and monitors/maintains standard work. Assists with the development/revision of policy and procedures for the department. Participates in the training/education of staff in job duties. Coordinates the day-to-day work activities of the assigned area. Engages in ongoing communication with Manager/Director to ensure departmental goals and targets are met.


Responsible for coordinating daily operations, ensuring that policy, procedures and standard work are followed in providing the functions of the Patient Access department.

2.Coordinates daily activities, assists in the development of department staff schedules, provides input for staff training/development.

3.Maintains and exercises ability to perform all PAT job functions directly and indirectly relating to the specific area to work accounts daily and as needed.

4.Reviews staff productivity and provides required coaching and training to ensure peak performance and productivity standards are met.Takes appropriate actions to correct deficiencies.

5.Works with management team to address disciplinary action issues.

6.Assists in completing annual performance evaluations.Makes recommendations' concerning new hires, transfers, promotions, demotions, and dismissals of personnel.

7.Regulates staff schedules to provide for optimal staffing and to ensure peak productivity at all times.

8.Reports results of own activity and activities of direct reports to Manager and Director, Patient Financial Services, weekly.

9.Maintains a professional and leadership demeanor while representing the Medical Center.

10.Maintains courteous and cooperative working relationships with all internal and external customers of the Medical Center.

11.Resolves customer complaints within 24 hours, documents actions taken and notifies customer of outcome.Reports all customer complaints to the Director and Manager.

Position Requirements


* High School Diploma

Other information:

Experience: 5 years Patient Access/Accounting/health care finance experience required; hospital experience preferred Supervisory experience preferred. Bi-lingual in Spanish preferred.

Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.

Performs other duties as assigned.

Individual will possess commensurate combination of education, experience and qualifications.

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve.
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek.
  • Forbes America’s Best Large Employers 2018 and 2019- Link
  • Becker’s 150 Top Places to Work in Healthcare- Link
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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