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Social Work- Case Manager

2131 South 17Th Street
Wilmington, NC
Job ID: 16245
Date Posted: Feb 27, 2024

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Job Description



NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Case Management

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: 8HR DAY - Most of shift btwn 7A-3P

Exempt from Overtime: Exempt: Yes

What You'll Do


Works under the direction of the Manager of Case Management. Works to insure the establishment of a home support system or alternative living placement plan which is realistic in relation to the patient’s present circumstances and facilitate positive outcomes in collaboration with the healthcare interdisciplinary team and available community resources with a focus on enhancing the capacity of people to address their own needs. Provides support and crisis intervention for patients and significant others in relation to such issues as domestic violence, advanced care planning, adoption, financial resourcing.


1.Utilizes strong psychosocial skills to facilitate developmentally appropriate patient assessment, plan of care, interventions, and evaluation processes.

2.Performs psychosocial assessment as needed.

3.Provides counseling, support and crisis intervention for patients and significant others, coping with difficult situations including intervention for abuse, neglect and domestic violence involving patients and families.

4.Facilitates the adoptive process and release of children taken into custody.

5.Assesses the need for guardianship and facilitates the guardianship process.

6.Assists with the commitment process including transportation of patients to out of area facilities.

7.Acts as Hospital Liaison to the Department of Social Services for protective service cases.

8.Facilitates/Assists patients/families with advanced directive planning to assure that “Advance Directive” & “Health Care Power of Attorney” forms have been filled out correctly and notarized.

9.Utilizes complex decision-making and solving skills that facilitate developmentally appropriate patient outcomes.

10.Assesses the patient’s financial needs and facilitates connecting them with community resources available.

11.Acts as an advocate for the patient to ensure their needs are met and their rights are protected.

12.Assists with establishing a home support system or alternative living placement plan, which is realistic in relation to the patient’s present and potential function, emotional, and developmental capabilities and is attainable in relation to the human, equipment, and community resources available (ie. Homeless, lack of family support, etc).

Position Requirements


* Bachelor of Science

Other information:

Education: Bachelors Degree in Social Work or related Human Services Field.

Licensure / Certifications: North Carolina Social Work Certification preferred. American Heart Association BLS required.

Experience: Minimum of 2 years experience in a health care setting.

 Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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