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Oncology Services PI Coord

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2131 South 17Th Street
Wilmington, NC
Job ID: 15353
Date Posted: Jun 2, 2023

Job Description

Description

About NHRMC

NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Oncology Support

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: STD HRS - Standard-Exe or Office w flex

Exempt from Overtime: Exempt: No

What You'll Do

Summary:

The team member’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system’s vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. The team member will use Novant Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience.

The Oncology Services Performance Improvement (PI) Coordinator promotes optimal care in clinical activities, professional and public education, research activities, and quality assurance activities. This individual works under the supervision of the Market Sr Director and in collaboration with the Cancer Institute Lead Physician to optimize operational performance, clinical workflow and patient satisfaction. This is a multifaceted role, incorporating expertise in data analysis, oncology/infusion workflows, and performance improvement methodologies in order to achieve measurable improvements in the 5 pillars, with emphasis on quality. The Oncology Services (PI) Coordinator evaluates the day-to-day clinical workflow of oncology patients and serves as primary contact between providers, administrators and other departments to improve processes, create efficiencies, expand services for oncology patients. This person is responsible for the organization, coordination, and presentation of Cancer Institute data at the Department of Oncology meetings and the Novant Health Cancer Institute meeting. The Oncology Services (PI) Coordinator is self-directed and acts as an effective leader, resource, champion for change, and role model for quality oncology care.


Responsibilities:

Essential Functions:

 •Designs, implements, and evaluates the Cancer Institute performance improvement program. •Effectively facilitates clinical outcome initiatives in collaboration with medical staff, service lines, and other hospital quality departments to improve oncology patient access, outcomes and utilization of appropriate resources. •Advocates for Cancer Institute PI initiatives related to hospital wide core teams. •Provides and maintains benchmarking information, both internal and external to the organization. •Provides case review of patient care following guidelines for referral through the professional peer review process. •Facilitates and/or chairs meetings and teams related to Oncology performance improvement. Organizes and prepares oncology debriefings with appropriate attention to detail as needed. •Uses financial records, electronic health records and other databases to identify opportunities for improved outcomes, reducing cost, hospital length of stay, and best practice utilization of appropriate resources. •Manages the aggregation and presentation of data and performance improvement information to the Cancer Institute leadership and ensures timely follow-up and closure of issues. Documentation is timely, accurate and thorough. •DPS liaison, assists with templating oncology order sets, pathways and protocols which are compliant with state and DNV requirements. •Interfaces with Cancer Institute staff and communicates issues to be tracked and trended as part of the performance improvement process. •Participates in preparatory activities necessary to facilitate successful accreditation visits. •Serves as a performance improvement liaison between Cancer Institute and other clinical services that support oncology care: pre-hospital, emergency department, imaging, surgical services, critical care and other therapies. •Analyzes complex data and presents with a professional appearance and a high degree of accuracy. •Demonstrates proficiency in various software packages including but not limited to Microsoft Office, Excel, Word, PowerPoint, and Access to prepare graphs, flow charts, data presentation, etc. •Possesses critical thinking, analytical, teaching/coaching and research skills. •Ability to establish and maintain effective interpersonal relationships. •Facilitates and/or participates on performance improvement teams. •Organizes and performs work effectively and efficiently. •Maintains and adjusts schedule to enhance team performance. •Performs other related duties as required.

All other duties as assigned.

Position Requirements

Credentials:

Education:
Essential:
* Bachelors Degree

Education equivalent experience:
Essential:
* Healthcare Administration

Other information:

Education: 4 Year / Bachelors Degree in Healthcare Administration Required.

Experience:  2 years Oncology administrative/analytics & Performance Improvement experience Required. 

Licensure/Certification: LEAN green belt Preferred. 

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve. 
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek. 
  • Forbes America’s Best Large Employers 2018 and 2019Link 
  • Becker’s 150 Top Places to Work in HealthcareLink 
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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