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Radiation Therapy Liaison - Radiation Oncology

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2131 South 17Th Street
Wilmington, NC
Job ID: 14831
Date Posted: May 31, 2023

Job Description



NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: NHRMC Radiation Oncology

Department: Radiation Oncology-16th St

Full Time Equivalent: FTE: 1.0

Work Schedule: 8HR DAY 

Exempt from Overtime: Exempt: No

What You'll Do


The Radiation Therapy Liaison is responsible for input of patient data, orders, scheduling and scanned documents to ensure radiation oncology department maintains efficient workflow. This position works closely with Patient Access staff, Nursing, Medical Staff, and Medical Records to gather and input all necessary documentation in radiation oncology EMR’s. Maintains patient schedules and assists internal/external customers in person or on the phone with any problems. Maintains the ability to perform other job duties associated with the position as assigned.


1.Performs daily system operations of the radiation oncology applications (i.e. Aria, Epic, Centricity, On-Base) but is not limited to patient data input, scheduling, order verification, scanning in documents, ordering outside records/ films

2.Responds to user requests by answering questions in accordance with hospital and departmental policies and providing general assistance when necessary.Answers and screens telephone calls, records messages, and relays information.Greets patients and staff in a professional manner at reception area and performs limited registration and money collection and/or patient support duties as needed

3.Establishes procedure to collect, input and extrapolate confidential patient data to create an accurate database for statistical reporting purposes.

4.Functions as department liaison with the ARIA system Epic to assist with implementation and integration of patient scheduling for treatments, charges and billing.Responsible for support and training of staff.

5.Establishes and maintains patient medical records in the Radiation Therapy Department.Archives appropriate clinical documentation and films according to protocol to ensure retrieval as required on a daily basis.

6.Demonstrates expertise in the operation of Microsoft Office applications.

7.Responsible for patient scheduling; initial appointments and follow up visits.

8.Triages all inter and intra departmental correspondence to include patient inquires and physician referrals.

9.Participates in the timely and efficient admission, transfer and discharge of patients.

10.Triages and manages patient scheduling based on patient’s principal diagnosis and intensity of disease, by coordinating with physicians, physician assistants, and nursing.

Manages and controls release of information via facsimile machine to provide for maximum confidentiality and appropriateness of transmission via “fax”.

Position Requirements


* High School Diploma

Other information:

Experience: 3 years’ experience as a secretary or data entry role in healthcare data/healthcare setting.

Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.

Performs other duties as assigned.

Individual will possess commensurate combination of education, experience and qualifications.

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve.
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek.
  • Forbes America’s Best Large Employers 2018 and 2019- Link
  • Becker’s 150 Top Places to Work in Healthcare- Link
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!



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