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Patient Family Facilitator

2131 South 17Th Street
Wilmington, NC
Job ID: 14125
Date Posted: Apr 21, 2023

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Job Description

Description

About NHRMC

NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Emergency Department

Full Time Equivalent: FTE: 0.900000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: 12HR NIGHT - Most of shift btwn 7P-7A

Exempt from Overtime: Exempt: No

What You'll Do

Summary:
The facilitator works under the direct supervision of the Emergency Department Clinical Coordinator or the RN/LPN designee. The Patient Family Facilitator acts as a liaison between Emergency Department patients/ families and staff, provides personal interaction and communication to patients and their families.


Responsibilities:
1. Facilitates communication between patients/families in the lobby areas and Emergency Dept Staff
2. Functions as the communication source for the Emergency Department lobby.
3. Acts as a community resource for patients when needed.
4. Greets patients, visitors, and guests on their arrival to the ED entrance.
5. Rounds hourly on patients and family members waiting in the Emergency Department lobby providing comfort measures, nourishment and updated information with the guidance of the triage RN.
6. Maintains professional standards by participating in in-services, committees, etc.

Position Requirements

Credentials:

Education:
Essential:
* General Education Degree

Other information:
Experience: Prefer one-year health care setting or equivalent. Knowledge of computer preferred. Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.


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