Back to Search

Patient Family Facilitator

This job posting is no longer active.

2131 South 17Th Street
Wilmington, NC
Job ID: 14125
Date Posted: Jul 18, 2023

Job Description

Description

About NHRMC

NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: Emergency Department

Full Time Equivalent: FTE: 0.900000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: 12HR NIGHT - Most of shift btwn 7P-7A

Exempt from Overtime: Exempt: No

What You'll Do

Summary:
The facilitator works under the direct supervision of the Emergency Department Clinical Coordinator or the RN/LPN designee. The Patient Family Facilitator acts as a liaison between Emergency Department patients/ families and staff, provides personal interaction and communication to patients and their families.

Responsibilities:
1. Facilitates communication between patients/families in the lobby areas and Emergency Dept Staff
2. Functions as the communication source for the Emergency Department lobby.
3. Acts as a community resource for patients when needed.
4. Greets patients, visitors, and guests on their arrival to the ED entrance.
5. Rounds hourly on patients and family members waiting in the Emergency Department lobby providing comfort measures, nourishment and updated information with the guidance of the triage RN.
6. Maintains professional standards by participating in in-services, committees, etc.

Position Requirements

Credentials:

Education:
Essential:
* General Education Degree

Other information:
Experience: Prefer one-year health care setting or equivalent. Knowledge of computer preferred. Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.

Patient Family Facilitator

Job Description

Similar Jobs

Staff Nurse - Vascular Access Team

Registered Nurse, RN - Rehabilitation Services

Paramedic - Emergency Department

Regional Transfer Center RN

Registered Nurse, RN - Cardiovascular ICU

Registered Nurse, RN - Cardiovascular ICU

Registered Nurse, RN – Women's Unit

Registered Nurse, RN – Surgical Short Stay

Paramedic - Vitalink

Reg Communication Specialist

Registered Nurse, RN- Surgical Trauma ICU

Reg Communication Specialist

Registered Nurse, RN- STICU

Registered Nurse, RN - Surgical Trauma ICU

Registered Nurse, RN- Med/Surg

Registered Nurse, RN- Med/Surg

LPN - Medicine IV

Ekg Technician/Muse Assoc

Reg Respiratory Therapist - Respiratory Care

Reg Respiratory Therapist - Adult Care

Regional Float RN - Night

Nurse Aide I - Surgical I

Nurse Aide II - Vascular Access-Urinary Catheter Care Team

Nurse Aide II - VAT PICC Assistant

Care Associate - Surgical II