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Medical Assistant - CHF - Palliative Care Clinic

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2131 South 17Th Street
Wilmington, NC
Job ID: 13753
Date Posted: Apr 3, 2023

Job Description



NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.

About the Job

Location: New Hanover Regional Medical Center

Department: CHF - Palliative Care Clinic

Full Time Equivalent: FTE: 1.000000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: ENTERSCHED - Please Select Schedule!

Exempt from Overtime: Exempt: No

What You'll Do


The team member’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system’s vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. The team member will use Novant Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience. To coordinate and assist the provider to ensure safe quality/cost effective service and care for the people within the practice population.


Essential Functions • Patient Care: Perform and document necessary preliminary exam needs on patient to include: height, weight, pulse, blood pressure, and temperature. Ensure patient chart is complete. Interview patient to identify current medical needs and relevant patient history. Assist with examinations, treatments, special tests and procedures within scope of practice. Administer medication as ordered by the clinician. • Clinical Lab Duties: Specimen collection and Testing Analysis: Performs venipuncture, skin puncture, and lab procedures with attention to accuracy by checking patient ID and DOB. The team member understands and follows HIPAA guidelines and ensures the confidentiality of patient results. Reporting results: Ensures all test results, in-house and referred, are reported to the clinician by checking a manifest or providing oversight of pending labs. The team member documents or assists in documentation or corrective action needed for Quality assessment, Proficiency Testing and Quality Control. Documentation: Ensures all routine, daily, monthly, and annual maintenance and QC are performed, documented and kept for the appropriate number of years. • Immunization Administration: Ability to administer immunization, as ordered, using appropriate site. Ability to review immunization record and identify potential risk and side effects of immunization (s) ordered. • Data Collection/Referrals: Code nursing visits, lab requests and procedures for billing. Verify and update patient data. Collect data from patient/family to ensure accuracy in EMR. • Clerical Duties: Assists with registration, scheduling and check-out as indicated. Greets and welcomes patient. Verifies and corrects patient demographics and updates medical insurance or payment sources. Collects and enters co-payments. Supports other duties related to front desk and scheduling. Demonstrates the Novant Health service standards with each patient encounter and delivers remarkable customer service. • Patient Education: Reinforce patient education under the direction of the clinician. Identify risk factors and chronic health problems. Report individual data to patient. Reinforces clinician education regarding patient/family self-care management. • Teamwork and Communication: Work within a team to achieve patient and team goals. Share and initiate regular and professional communication with co-workers. Facilitate and/or participate in regular team member meetings. Works within the team to identify areas of improvement and actively participates in the improvement process. • On-going Competency: Demonstrates continual competence in clinical duties and responsibilities through annual review and completion of UAP agreement with clinician, annual mandatory education (AME), annual skills assessment, maintenance of basic life support, and other mandatory clinical training as indicated. Complete necessary continuing education as required by registry or certifying body in accordance to policy NH-HR-3095. • Human Experience: Show courage through creating and sharing innovative ideas to improve the experience for both patients and peers. Round on patients to create meaningful connections and keep patients informed of visit details (delays/wait times). Model the experience principles through consistently engaging in Always Event behaviors and viewing feedback through the patient lens. Recognize and value the unique differences and similarities in both our team members and patients to create an inclusive environment where diversity is celebrated. Explain all processes to patients in plain language and utilize teach back to ensure understanding. Know and model the mission, vision and values, and how they relate to role-specific responsibilities. Model our people credo through a passion to care for each other, our patients and our communities. • This job role could have occasional exposure to radiation depending on the clinic – such as bariatrics, Orthopaedics, podiatry/foot & ankle, neurosciences (spine specialists). Non-Essential Functions • All other duties prescribed by the Unlicensed Assistive Personnel agreement. All other duties as assigned.

Position Requirements

* Cert Medical Assistant
* Reg Med Asst-Amer Med Technolo
* Cert Clinical Med Asst
* National Cert Med Assistant

* Associate Degree

Other information:

Education: High School or GED Required. Must be a graduate from an accredited Medical Assistant Program that includes an externship in a clinical setting; Medical Assistant curriculum must include pharmacology and medication administration. A fully online medical assistant program for the entire curriculum is not approved. Certification/registry must be obtained by the last day of the six month of hire, and education agreement signed. Certification/registry accepted: CMA with the American Associate of Medical Assistants (AAMA), CCMA with the National Health Career Association (NHA), RMA with the American Medical Technologists (AMT), American Registry of Medical Assistants (NHCWA), National Center for Competency Testing (NCCT), National Association for Health Professionals (NAHP) and RMA with the American Registry of Medical Assistants (ARMA). Alternative Work Experience (for eligibility to take NHA, ARMA, NHCWA, NCCT, NAHP or AMT exams, if not already certified or registered on hire): Applicant shall be employed as a supervised medical assistant for a minimum of one (1) year (NHA or NHCWA) within the last three (3) years, for a minimum of 2 years (NCCT, NAHP), for a minimum of 3 years (ARMA), for a minimum of 5 years (AMT) of the last 7 years (with no more than 2 of those years as an instructor in a post-secondary medical assistant program). Or graduate of an Accredited School of Professional Nursing. Experience must include both clinical (including medication administration) and administrative duties.

Experience: Previous work in a medical office preferred.

Refer to the Life Support Training Policy NH-HR-3096.

Licensure/Certification Type (ex NP, RN, CMA): Current certification as CMA, RMA or CCMA Required

Required Additional Skills/Requirements • Ability to successfully complete generic and department specific skills validation and competency testing.

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

  • Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve.
  • Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek.
  • Forbes America’s Best Large Employers 2018 and 2019
  • Becker’s 150 Top Places to Work in Healthcare
  • Healthgrades Outstanding Patient Experience

Consider a career at NHRMC and become part of this award winning team!

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